JOB DESCRIPTION



GENERAL PURPOSE OF THE JOB:

The WTI Field Resources Supervisor (Supervisor) is responsible for the timely delivery of services, profitability, and all employee management and training within their respective region.



ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Coordinate with the Field Resource Foreman (Foreman) for staffing and scheduling of all WTI Field Resources Reps (Field Reps) in their respective region to ensure proper utilization of manpower on specific jobs for the highest profitability. Collaborate with other Supervisors as necessary.
• Oversee the Quality Control (QC) process in conjunction with the Quality Control Specialist (QCS) of all the Field Reps in the region, which will include random site visits to current and previous job sites and proper documentation to ensure that all work was completed properly and that the customer is fully satisfied.
• Ensure profitability within the region by monitoring and managing employee expenses for accuracy and abuse, use of overtime hours, and all full-time personnel's billable time to meet the required percentage. The Supervisor should stress the profitability factor to all field personnel.
• Field all questions and concerns from the Field Reps and handle all discrepancies between the Field Reps and the Sales Reps.
• Conduct and foster professional and timely communication (via email, text message, voicemail, or in person) with the customers, Sales Reps, field staff, and internal company personnel on all work-related matters.
• Be the primary contact for the office personnel if there are any issues concerning a Field Rep.
• Ensure all Field Reps will have a professional appearance and demeanor while completing services for a customer.
• Conduct and/or assist with the training (both hands-on field training and classroom setting) for the Field Reps, according to the WTI Training Policy, to include:
  • Proper completion of all services and related paperwork.
  • Safety training and training documentation for all Field Reps within the region.
  • Approval and certification of each Field Rep, including, but not limited to, OSHA Hazard Awareness, Toolbox Talks, etc.
  
  
• Demonstrate a working knowledge of all services provided.
• Manage, monitor, and document the performance of Field Reps and take appropriate steps or corrective measures to resolve employee and work-related issues. Consult with the Regional Business Manager (RBM) and HR as needed.
• Work with the HR and Recruiting department to hire all new personnel. Ensure all required paperwork is submitted to the corporate office on a timely basis.
• Conduct new employee orientation for all new hires, including training on all company policies, administrative processes, procedures, and required technical and safety information.
• Handle all administrative matters and corresponding paperwork within the region, including, but not limited to, expense management, monthly sales projections, Field Tech time management, status reports, bidding jobs with Reps, large job sign-offs, project documentation, etc.
• Review time reports daily and make necessary corrections with the admin team.
• Attend all required calls and meetings.
• Perform any other duties and/or projects as required or assigned by the RBM.

• 
  Qualifications:
  • Prior supervisory skills and ability to manage people and tasks.
  • Prior roofing experience, including patch and repair skills.
  • Knowledge of Project Management, planning, and scheduling.
  • Knowledge and experience in monitoring and maintaining quality control.
  • Functional computer skills.
  • Safety training and OSHA knowledge.
  • Understanding of budgeting and expense management.
  
  
• 
  Competencies:
  • Adaptable and willing to change with business needs.
  • Professional and leads by example.
  • Diversity awareness and ability to adjust to multiple personalities.
  • Planning and organizational skills. Able to juggle multiple priorities and demonstrate good task management.
  • Work independently, solve problems, and delegate assignments, such as quoting and pricing.
  • Demonstrate a high degree of accountability and ethical behaviors.
  • Excellent customer service and ability to build relationships.
  
  
• 
  Other Requirements:
  • Ability to travel out of town, including overnight stays.
  • Must have reliable transportation and a valid driver's license.
  • Ability to work weekends and/or holidays when needed.
  • Ability to pass a pre-employment drug test.
  • Ability to read, write, and speak English.