TITLE: Pharmacy Operations Manager HR ID# 01-7070-1070


DEPARTMENT: PHARMACY REPORTS TO: Associate Chief Pharmacy Officer


DATE DESCRIPTION LAST REVISED/APPROVED: March 2015


JOB SUMMARY:


In conjunction with the Chief Pharmacy Officer and Associate Chief Pharmacy Officer, plans and organizes the


Pharmacy Department to ensure proper preparation, distribution, and storage of


drugs and pharmaceuticals in conformance with legal regulations and standards of


the hospital. In conjunction with the Director and the medical staff, ensures


the development of programs, policies, and procedures that promote the delivery of


the safe and effective use of medications and other quality pharmaceutical


services.


With the Associate Chief Pharmacy Officer is responsible for recommending and staffing the department with a sufficient number of professional and technical personnel and


for developing policies, programs and procedures for the orientation and


continuing education in order to assure staff competency. Responsible for the


ongoing effective operation of the department and for assessing and improving


Pharmacy services.


ESSENTIAL FUNCTIONS


In conjunction with the CPO and ACPO, hires, orients, trains, and evaluates staff of 30-40. Works with the CPO and ACPO to interview, recommend hiring, discipline, and/or recommend


discharge.


Supervises daily activities including preparation of solutions, pre-packaging


supplies, maintaining inventory levels, filling requisitions delivery of narcotics


to nursing units, filling and maintaining of automated dispensing, pre-packaging


machines, and preparing sterile products, chemotherapy, etc. in the IV room.


Develops, implements, and coordinates orientation and training programs for new


Pharmacy employees.


Updates policy and procedures for Pharmacy for review by CPO.


Review new Pharmacists, Pharmacy Technician staff and students progress during


orientation period and if necessary schedules further or more intensive training


in selected areas as required for each individual. Completes all CBO's on time.


Schedules all training hours in the different areas for new Pharmacists, Pharmacy


Technician staff and students, and evaluates which individuals are capable of


functioning in which areas. Ensures that technicians are trained in the various


areas to provide adequate coverage for the different areas at all times.


Supervises monthly meetings for staff to discuss problems, communicates changes


and/or additional policy and procedures in the Pharmacy.


Serves as a member of the Pharmacy management team, to review departmental


decisions. Represents Pharmacy on various hospital committees.


With ACPO completes all competencies, CBO's, CBE's, and other


requirements for all staff, on time.


Assists ACPO in organizing educational programs for Pharmacy


staff, as well as presentations for local and national pharmacy meetings.


With Assistant CPO, organizes workflow to provide staff pharmacists


opportunities to perform clinical pharmacy functions.


Assists CPO to develop monthly financial reports for Executive Management


Team.


Coordinates and directs the functions and activities of the Pharmacy


Department to promote prompt, accurate and efficient processing of medication


orders.


Analyzes and evaluates Pharmacy functions, practices, reporting, record


keeping and control over drugs and other substances.


Develops and implements policies, procedures and techniques relative to


safety, infection and environmental control standards.


Implements and monitors compliance with drug regulations and other regulatory


requirements.


Inspects department for compliance with established standards and takes


corrective action as necessary.


Coordinates and collaborates with medical/nursing personnel to provide


consultation, education, technical or informational services to ensure effective


management of patient care.


Monitors department records and reporting systems, particularly controlled


substance records.


Organizes and ensures inventory control working with buyer.


Ensures proper storage and security of narcotics and controlled substances.


Inspects and supervises storage areas to ensure the removal of outdated,


deteriorated or recalled medications from stock.


Selects, trains and orients personnel.


Monitors and supervises staff.


Evaluates performance/recommends personnel actions (promotions, disciplinary


action).


Resolves employee grievances.


Promotes professional development of personnel through inservice education or


outside programs.


Recommends capital expenditures.


Develops, implements and maintains policies, procedures and objectives for the


department.


Monitors, develops and implements all aspects of Pharmacy Department Quality


Assurance and Improvement activities.


Participates in administrative staff meetings and other meetings as required,


i.e. Pharmacy and Therapeutics, Quality and Performance Improvement Committee.


Promotes and monitors safety of personnel and equipment.


Acts as a liaison with the medical and nursing staffs.



Qualifications

QUALIFICATIONS:


Graduate of an accredited College of Pharmacy possessing a B.S. Degree in Pharmacy


Or Pharm. D. and registration as required by the Commonwealth of Massachusetts and by


Newton-Wellesley Hospital.


* Minimum of five years experience with three years supervisory and/or


managerial experience.


* Knowledge of the special needs and behaviors of infant, child,


adolescent, adult and older adult patients preferred.



SUPERVISORY RESPONSIBILITY : Oversee 35 FTE's .




FISCAL RESPONSIBILITY : Assist Director of Pharmacy with $12.5 million budget.




WORKING CONDITIONS: Satisfactory physical environment with occasional distraction from machine or related noise, or exposure to unpleasant elements such as chemical fumes, dust, or temperature variations caused by poor ventilation.



PHYSICAL STANDARDS OF JOB DESCRIPTION:


Please check as applicable


Constantly - 75% or more of the worker's time is spent in the activity


Frequently - 25% to 75% or more of the worker's time is spent in this activity


Occasionally - 5% to 25% or more of the worker's time is spent in this activity


Rarely - under 5% or more of the worker's time is spent in the activity


NA - not applicable


GENERAL TASKS


Basic activity being performed


C


F


O


R


N/A


Comments


Walking


X


Standing


X


Sitting with back support


X


Sitting without back support


X


Reaching


Overhead


X


Forward


X


Lateral


X


Low


X


Stooping


X


Bending at waist


X


Crouching


X


Bending at knees


X


Kneeling


X


Climbing


X


Crawling


X


Twisting


X


Balance


X


Other __________________


Physical Standards for Job Description - Continued


Basic activity being performed


C


F


O


R


N/A


Comments


Pushing Tasks by weight


5 lbs


5-15 lbs


15-40 lbs


X


40-75 lbs


X


75-100 lbs


X


Pulling Tasks by weight


5 lbs


5-15 lbs


15-40 lbs


40-75 lbs


X


75-100 lbs


X


Lifting Tasks by weight


5 lbs


X


5-15 lbs


X


15-40 lbs


X


40-75 lbs


X


75-100 lbs


X


Sensory Requirements


X


Visual Activity


X


Close paperwork


X


Monitor - CRT


X


Color vision required


X


Visual monotony


X


Auditory Activity


Conversation


X


Monitoring Equipment


X


Telephone


X


Transcription


X


Background noise


X


Sensory Discrimination


Hot/Cold, Sharp/Dull


X


Additional Comments: _____________________________________________________


________________________________________________________________________


________________________________________________________________________


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JOB RESPONSIBILITIES


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PERFORMANCE FACTOR:


A. JUDGEMENT/DECISION MAKING


CRITERIA/STANDARDS:


1. Makes independent decisions within the scope of defined job description.


**Researches new trends and develops practices to improve services


**Inspects department for compliance with established standards and takes


corrective action as necessary


**Selects, trains, and orients personnel


**Develops standards of performance


**Evaluates performance/recommends personnel actions (promotion, disciplinary


actions)


2. Seeks guidance as necessary for performance of duties.


3. Identifies a situation, opportunity, problem, or issue; assesses it from a


variety of perspectives, considers several alternatives; chooses appropriate


course of action when presented with non-routine situations.


**Resolves employee grievances


4. Prioritizes work to meet department/hospital needs, standards and deadlines


5. Identifies and responds appropriately to needs of patients and others


**6. Communicates pertinent information to appropriate persons in a timely


manner.


**Apprises administration of departmental activities, needs, and problems


**Participates in administrative staff meetings and other meetings as required


________________________________________________________________________


PERFORMANCE FACTOR:


B. JOB KNOWLEDGE/SKILLS


CRITERIA/STANDARDS:


1. Demonstrates proper use of equipment and supplies according to established


procedures.


2. Assures equipment is maintained in safe and proper working order


**Develops and implements policies, procedures and techniques relative to


safety, infection, and environmental control standards


3. Adheres to department/hospital policies and procedures in performing duties


and assignments.


**Implements and monitors drug regulations and other regulatory requirements