Job Description:

Location: REMOTE

Salary: $40.00 USD Hourly - $50.00 USD Hourly

Description:

Position Title: CX Business Analyst Consultant



Work Location: Remote



Work Hours: 8:00 AM - 4:30 PM CST (Flexible)



Position Background:



This role is crucial for enhancing customer experience (CX) by analyzing data, creating journey maps, and providing actionable insights to improve digital site performance and customer satisfaction.



Key Responsibilities:

• Create and update journey maps.


• Review and analyze Voice of the Customer (VoC) data and Net Promoter Score (NPS) surveys to identify pain points and recommend improvements.


• Learn and utilize Glassbox technology for call transcription and analytics, providing recommendations based on data insights.


• Lead and facilitate small group discussions and exercises around journey mapping.

Qualifications:

• 3+ years of experience in:
  
  
  • Strong Excel skills.
  
  
  • Digital/Web/Data analytics with a focus on site recommendations.
  
  
  • Journey mapping.
  
  
  
  

Preferred Skills and Attributes:

• Experience with Glassbox, MIRO, SuiteCX, NPS (Net Promoter Score), and human-centered design knowledge.


• Experience in the healthcare industry.


• Background in human-centered design and journey mapping.

Contact: kgregor@judge.com


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