Responsible for the management and supervision of the Financial Counselors supporting the Personal Financial Counseling (PFC) program assigned to On Demand, Surge, and Camp events for Magellan Federal. Responsible for 1,000+ staffing events annually ensuring all PFCs have met training requirements prior to support. Provides strategic planning, quality management program development, outcomes management, and compliance monitoring of contractual standards and applicable federal/state regulations. Manages day-to-day quality activities ensuring program and procedures support company goals for service, quality, and cost effectiveness as well as compliance with contract, federal and state requirements.

• Manages counselors for On Demand, Surge, and Camp events. Ensures the program information for PFCs is current and relevant to the assignment and the government's needs. Develops the content to prepare and orient PFCs for their assigned events.
  
  


• Provides direction and is responsible for a network of 100+ Assignment Ready Counselors (ARCs) and rotational PFCs in all aspects of service delivery, service effectiveness, and supervision of team assigned to PFC Events. Reviews and supervises the duty to warn reporting and restricted reporting processes to ensure service and family member safety and compliance with the special nuances of the Department of Defense (DoD) protocols.
  
  


• Directs the Financial Counselors in their consultations with POCs and command regarding the effective handling of a wide range of requests to meet the needs of the stakeholders while staying within the scope of the PFC program.
  
  


• Coordinates with POCs weekly for On Demand events on a worldwide basis to assure that PFC counselor/program is meeting the needs of the National Guard, Reserve component or camp locations and provides feedback to the PFC PMO.
  
  


• Ensures each PFC is prepared to perform at a high level for each event and makes providers aware of trends and issues impacting the military. Manages the complaint process for short-term events. Investigates complaints and provides resolutions.
  
  


• Works with Talent Acquisition to recruit and fill positions in hard-to-fill and high ops-tempo areas. Provides screening and training for new non-rotational counselors.
  
  


• Communicates directly with government representatives about issues related to event staffing and service provision when necessary.
  
  


• Coordinates with leadership and the Scheduling team to oversee compliance of staffing timeline deadlines set forth by the government.
  
  


• Coordinates weekly travel for On Demand events with travel team to ensure staffing approvals are accurate and PFCs are ready for upcoming travel/events.
  
  


• All other duties as assigned.
  
  

Responsibilities
Bachelor's degree required.

Must have one of the following active certifications: Accredited Financial Counselor (AFC), Certified Financial Planner (CFP), or Chartered Financial Consultant (ChFC).

5+ years of experience in scheduling and logistics operations supporting adult and youth programs.

Excellent organization, time management and communication skills.

Able to manage with considerable skill multiple events and coordinate the entire process by directly communicating with key personnel in the government and military command.

Ability to analyze utilization and workload data to inform on-going supervision and to direct the planning/implementation processes that contribute to PFC quality improvement.

Ability to train and prepare rotating cadre of PFCs to deliver support targeted to the needs of the command in an ever-changing environment.

Ability to use computer systems and smart phone technology for word and data processing and transmission.

General Job Information

Title
Mgr, Events , PFC

Grade
26

Work Experience - Required
Logistics, Management/Leadership

Work Experience - Preferred

Military

Education - Required
Bachelor's

Education - Preferred
Bachelor's - Accounting, Bachelor's - Finance

License and Certifications - Required
AFC - Accredited Financial Counselor - Enterprise, CFP - Certified Financial Planner - Enterprise, ChFC - Chartered Financial Consultant - Enterprise

License and Certifications - Preferred

Salary Range

Salary Minimum:
$70,715
Salary Maximum:
$113,145

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law.

This position may be eligible for short-term incentives as well as a comprehensive benefits package. Magellan offers a broad range of health, life, voluntary and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.

Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.
Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.