The International Account Manager II is an operational role in which you will work directly with shippers, receivers and carriers and other vendors to process international transportation transactions with the goal of meeting or exceeding customer service expectations and internal financial performance goals. Depending on the assigned accounts you may serve as a team-lead providing guidance to team members in supporting roles. This position will work at our office in Frisco, TX.
What the Candidate Will Do
International Shipment Operation
Run multi-modal international export & import shipments daily including aligning with relevant regulatory export and/or import compliance policies and accounting responsibilities.
Understand and work with direct, house & master bill of lading as well as other commonly required shipping documents such as commercial invoices, packing lists, & certificate or origin.
Lead end-to-end process of new customer onboarding covering system usage, account management and other required solutions including crafting customer organizations, setting up goals, triggers, and troubleshooting issues/problems during implementation period, and participating in user acceptance testing.
Customer Relationship- Run all facets of assigned customer account operations including:
Development, maintenance & implementation of standard operating procedure. Provide training to customers as well as internal team members as needed.
Timely clear and professional communication of operation tasks including issues, compliance risks or challenges meeting internal or external service expectations.
Partner and follow up on customer specific critical initiatives.
Actively market and communicate Uber Freight International services to gain additional customer lanes, modes, and customer referrals for new business opportunities.
Operations Reporting
Develop and provide customer specific reports and dashboards in collaboration with Business Analyst.
Identify patterns with shipper, receiver and carrier performance and recommend actions for improvement.
Basic Qualifications
High School diploma for GED equivalent
Minimum 2 years related experience
Preferred Qualifications
Bachelor's degree
Experience with international ocean or air transportation
Prior experience working in an international Transportation Management System, especially CargoWise
Intermediate skill level in Microsoft Office
Knowledge of U.S. import and export regulations and documentation
About Uber Freight
Uber Freight is a market-leading enterprise technology company powering intelligent logistics. With a suite of end-to-end logistics applications, managed services and an expansive carrier network, Uber Freight advances supply chains and moves the world's goods. Today, the company manages nearly $20B of freight and one of the largest networks of carriers. It is backed by best-in-class investors and provides services for 1 in 3 Fortune 500 companies, including Del Monte Foods, Nestle, Anheuser-Busch InBev, and more. For more, visit www.uberfreight.com.
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EEOC
Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
