Our customer is a reputable insurance company and they are growing fast here in Tampa Bay! They are looking for Bilingual Customer Service professionals to join their team who are comfortable managing a high volume of incoming calls while providing exceptional service to their policy holders & agents. The ideal Customer Service Representative will be service oriented, an excellent communicator, and exercise patience & compassion.
Upon going permanent, this company offers career growth & development as well as a fun, team oriented environment.
Responsibilities:
Respond to the service needs of policy owners, general agents, producers, field personnel and home office employees, maintaining ownership until completed
Act as primary service contact for customers and agents
Respond to telephone, on line, and written inquiries
Process policy level transactions within level of authority
Conduct research when needed to complete service requests
Handle all service requests within department service standards
Prepare service reports when requested
Qualifications:
One year experience in Customer Service area (previous call center, retail, and/or hospitality)
Proficiency with Microsoft Office products required
Fluent in Spanish
Demonstrated customer service focus / superior customer service skills.
Excellent communication skills and ability to interact on a professional level with internal and external personnel
Results driven with strong problem solving and analytical skills. Ability to efficiently navigate through systems and websites to maximize time with callers.
Ability to work in a fast-paced environment; and manage changing priorities effectively.
Ability to work within a call center scheduled environment.
Detail-oriented and exceptionally organized
Pay: $18/hour with opportunity to increase to $21/hour upon converting permanently & completing all training
Location: This is an in-office position only.
Schedule: During two weeks of training, the schedule is 9am to 5:30pm. Representatives will need to be flexible for occasional overtime during peak season, or should there be a catastrophic event.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
