Serves as primary liaison between company and customer to develop best-in-class retail merchandising solutions to achieve sales growth
Manages display and primary packaging development process and execution, working with internal and external stakeholders
Serves as subject matter expert on Menasha's products and capabilities to align with customer's brand objectives
Proactively manages project timelines and communicates progress with key stakeholders, ensuring key dates and deadlines are met
Makes recommendations to customer to optimize quality, structural and brand graphics integrity
Drives internal and customer continuous improvement initiatives to deliver cost savings
Manages internal and customer complaints and assures appropriate corrective actions
Coordinates comprehensive cost estimates working with key stakeholders
Prepares and reviews required business reports
Maintains and shares industry, professional and technical knowledge by networking, attending industry events, and reviewing professional publications
Education & Experience
Bachelor's degree required
Minimum of 2 years of relevant experience required
Knowledge, Skills & Abilities
Ability to design, implement and execute Customer Relationship Management (CRM) business processes and associated applications
Knowledge of and ability to implement effective strategies and activities that promote long-term customer loyalty
Knowledge of project management skills to identify, coordinate, communicate, schedule and determine resources for each project and customer activity
Familiarity with organization's policies, standards and procedures guiding customer interactions
Knowledge of practices, tools, and techniques for communicating with a customer
Knowledge of and ability to apply the processes, activities and tools associated with managing customer requests
Physical Requirements & Work Environment
Primarily works onsite at our customer's Chicago headquarters (located in West Loop), with added work from home flexibility once trained. Occasional time spent in a production and/or warehouse setting
