Title: Enrollment Assistant

Employee Classification: Clerical & Secretarial

Institution: Roane State Community College

Department: One Stop

Campus Location: Roane State Community College

Job Summary

The Enrollment Assistant supports the admissions and enrollment process at Roane State Community College, ensuring a smooth and efficient experience for prospective and current students. Responsibilities include assisting students with applications, guiding them through registration, and answering inquiries about admissions policies, deadlines, and requirements.

Job Duties

* Access and correctly interpret information in Banner related to admissions/records/financial aid.

* Analyze and problem solve student situations to provide accurate responses.

* Anticipate student needs, always providing the most thorough information.

* Review documents to determine validity and scan, verifying documents are readable and all pages have been included.

* Deal with conflict situations and assist in providing solutions.

* Communicate with students through email, phone and in person conversations.

* Other duties as assigned.

Minimum Qualifications

* Associate's degree
* Minimum 1-year customer service experience.

Preferred Qualifications

* Knowledge of admissions, records and financial aid in college/university setting.
* Ellucian Banner 9 knowledge.
* Experience working in an educational setting.

Knowledge, Skills, and Abilities

* Must possess excellent communication, analytical thinking and problem-solving skills.
* Must be able to work autonomously, making confident decisions as well as serving as a team player.
* Ability to adapt to change as college and departmental policies and procedures change.
* Proficiency using Excel, Microsoft Word, PowerPoint.
* Ability to accurately communicate information verbally and in writing in a courteous and professional manner.
* Ability to organize and prioritize work appropriately and independently on a daily basis.