Slidell, LA, USA Full time 2024-11-22 R24_0000035942
SUMMARY:
Under limited supervision, the Sr Field Service Technician performs complex customer support activities for equipment and systems products such as hydraulics, component repair, welding, and relatively complex equipment. This role performs repair, preventative maintenance, and installation with regional responsibility for equipment and systems.
JOB DUTIES
Performs on-site services for new and existing clients, which may include on-site emergency repairs, equipment servicing and equipment upgrades on a 24/7 on-call basis.
Responsible for the installation, diagnostics, repair, and support for equipment that is installed and operating at customer sites.
Diagnose problems with equipment, assess the extent of the problem, document findings, make decisions to repair and/or replace parts.
Conducts technical analysis of product implementations, modifications, and enhancements to products in accordance with specific customer specifications.
Keeps customers informed on the nature of service provided or outstanding issues and recommends system enhancements, upgrades, or repairs.
Works under limited supervision and follows detailed guidelines to work on moderately complex repairs and installations.
Ensures that processes and environmental conditions comply with local and national regulatory agencies, and Motion's safety standards.
Provides technical support and training to customers on operational or maintenance aspects of system equipment.
Communicates technical information to technical and non-technical stakeholders and meets customers daily or as required to ensure high levels of customer satisfaction.
Assists less experienced Field Service Technicians with addressing customer needs.
May lead small to moderate projects at customer sites.
Performs other duties as assigned.
Willingness and ability to drive company vehicles in alignment with Company policy and DOT regulations upon hire required. Must be in alignment with company drug free workplace and other required customer regulatory requirements.
EDUCATION & EXPERIENCE
Typically requires a technical degree and five (5) or more years of related experience.
KNOWLEDGE, SKILLS, ABILITIES
Ability to read hydraulic schematics.
Ability to operate shop equipment safely.
Excellent verbal and written communication skills
Work effectively with customers, peers, and management to resolve client issues.
Working conditions may be indoor and/or outdoor. Noise level may be loud at times.
LICENSES & CERTIFICATIONS:
Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.
SUPERVISORY RESPONSIBILITY: No Supervisory Responsibility
BUDGET RESPONSIBILITY: No
COMPANY INFORMATION:
Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.
DISCLAIMER:
This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.
Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
Where permitted by applicable law, successful applicants must be fully vaccinated against COVID-19 prior to start date. COVID-19 vaccination is a condition of employment, subject to an approved accommodation, and proof of vaccination will be required on or prior to start date.
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
