Job Description:

RESPONSIBILITIES:

Kforce has a client that is seeking a Customer Service Representative in Newark, DE.

Duties Include:

• Customer Service Representative will be receiving inbound calls


• Understanding call requests, problem solving as needed, and routing if required per client profile


• As a Customer Service Representative, you will be assisting retirees with questions about their pension payments, tax forms, withholdings, etc.


• Sending forms via mail, fax, and email to participants

REQUIREMENTS:

• College degree required


• Demonstrated proficiency in Word, Excel, internet, and email


• Highly motivated, self-starter who can complete functions with little supervision


• Strong organization/time management skills and ability to prioritize


• Ability to function well in a high-volume environment and multitask


• Adapts well to change and is a team player; Ability to achieve both individual and group goals


• Must have excellent communication skills and telephone etiquette with customer service focus


• Excellent attendance record required


• Must be willing to work overtime when necessary


• Previous call center experience a plus but not required

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

By clicking "Apply Today" you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.

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