Job Description:

RESPONSIBILITIES:

Kforce is working with a client in search of an IT & Customer Support specialist to join their team. This position is full time, direct hire, and on-site 5-days a week near Oak Park, IL. This position is 50% technical support and 50% customer service administration.

Technical:

• Instruct customers in the operation and maintenance of the system and oversee any necessary diagnoses and troubleshoot on-site


• Walk customer through problem-solving procedures, by remotely connecting to their system or via email/phone


• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware


• Write training manuals and train system installers


• Serve as the company liaison with customer on technical and administrative matters


• Run reports to determine malfunctions and propose solutions

Administration and Customer Support:

• Field inbound calls from drivers and customers communicate driver, customer, dispatching issues to management


• Resolve fare issues between drivers and customers


• Document complaints and report


• Place orders for customers seeking WAV transportation


• Assign trips to drivers


• Resolve issues regarding incentives/fast lane vouchers


• Prepare reports for different departments or upper management


• Provide clerical support when needed

REQUIREMENTS:

• Advanced knowledge of Windows Operating Systems, Servers and Microsoft Office products


• Experience troubleshooting and supporting hardware and software issues


• Excellent customer service skills


• Effective Communication and multitasking skills


• Ability to manage time effectively


• Possess good organizational and decision-making skills


• Ability to work independently as well as in a team environment


• Excellent problem-solving ability


• Positive and patient


• Ability to diffuse a situation between a driver and a passenger


• Communicate effectively, both oral and written, with contract managers, co-workers, supervisors, staff, and the general public

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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