Job Description:

RESPONSIBILITIES:

Kforce is working with a global eCommerce in search of a Desktop Support professional (level 2) to join their team! This position is on-site 5 days a week in Bronx, NY. This is a long-term consulting position, and you will have access to Kforce benefits. The beautiful facility has a parking lot and a shuttle that can take you from the train station.

Summary:
As an IT Support Operations Analyst, you will be responsible for providing technical support to all end user technologies, currently implemented, and offered to the Enterprise. You will respond to requests or collaborate with members from IT Corporate Technology Support. The candidate will troubleshoot, configure, and deploy devices and conduct other daily and nightly support activities for the Plant, Manufacturing, and corporate environments. You are expected to perform timely and quality resolution to issues and record them in our ticketing system. This position reports to the IT Corporate Technology Service Manager.

Essential Functions:

• Answer IT Support helpdesk phone calls providing remote and onsite support


• Respond to IT support requests and provide quality resolution within established Service Level Agreement (SLA)


• Configure and support hardware devices for end user deployment. Computers, desk, Printers, wired, wireless and mobile devices, (POS) Point of sale devices


• Perform scheduled and unscheduled move add changes which at times requiring off hour physical work


• Basic troubleshooting of network infrastructure IP address configuration, cable management; Wired and wireless support


• Active Directory administration. Knowledge of end user accounts applying security groups, application, and system access; Assist end users with password reset process


• A/V support for conference rooms, display units and projectors; Digital signage


• Employee timekeeper configuration and management (Kronos)

REQUIREMENTS:

• Associate degree in Technology or 3 years work experience in related field


• Proficiency in dealing with a variety of computer systems/applications required


• Knowledge of hardware and software application


• Experienced in project implementation fundamentals


• Windows 10 and Office 365


• Ability to work with no direct supervision; Detail oriented, very punctual


• Excellent communication and organizational skills


• Bilingual - English and Spanish (nice to have)

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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