Job Description:

Service Line Resource Technician



Shift: Days, Monday-Friday 7am-3:30pm



Summary:



Are you a problem-solving professional with a passion for customer service and surgical supply coordination? If so, we have an exciting opportunity for you to join our team at Massachusetts General Hospital as a Service Line Resource Technician. You'll play a crucial role in ensuring the smooth operation of our peri-operative services.



Responsibilities:



- Direct Support: Provide operational support to the Peri-Operative Nursing team and Service Line Coordinator Team.


- Efficient Inventory Management: Retrieve and deliver requested supplies to appropriate locations, ensuring accuracy in case cart contents.


- Team Player: Work within a matrix team environment, demonstrate initiative, and handle workloads effectively even under stressful conditions.


- Product Knowledge: Develop expertise in instruments, soft goods, and specialty supplies.


- Covering Roles: Assist Service Line Coordinators when needed and as directed by the Customer Service Manager.


- Package Integrity: Perform package integrity checks and maintain the integrity of sterile items during transport.


- Stock Management: Collect unused surgical supplies and return them to stock locations.


- Adaptability: Support and supplement the case pick process as operationally necessary.


- Additional Tasks: Perform other duties as assigned.



Skills & Competencies:



- Exceptional customer service and problem-solving skills.


- Ability to understand and use medical terminology.


- Basic computer skills, proficiency in Microsoft Office, and knowledge of EPIC and SPM are preferred.



Qualifications

Education: High school diploma, GED, or equivalent



Experience:

• Preferred: Over 1 year of customer service experience


• Preferred: Over 1 year of experience in an OR/Sterile Processing Environment

Working Conditions:

• Rotating on-call requirements


• Involves walking and standing for extended periods; manual labor may be required.


• Exposure to the Operating Room environment.


• Strict dress code, including wearing surgical scrubs.


• Ability to lift up to 25 lbs., stoop, bend, pull, and handle materials.

Benefits:



We offer comprehensive benefits packages for our eligible employees, including:


• Medical, Vision, and Dental Insurance: Available from day one.


• Tuition Reimbursement


• Subsidized MBTA Pass: 50% discount.


• Employee Perks: Enjoy discounts on tickets and passes for everything from ski resorts to museums to sporting events.


• Resources for Child Care and Emergency Backup Care


• Hospital-Paid Retirement Plan and Tax-Sheltered Annuity Plan


Join our team and become an essential part of Massachusetts General Hospital's peri-operative services. Apply today!



EEO Statement

Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Apply Now