GENERAL SUMMARY/ OVERVIEW STATEMENT:


Under the general direction of the Ambassador Supervisor and Lead Ambassador, incumbent provides assistance, direction, emergency valet parking, concierge and other guest services to patients and visitors. Creates and maintains positive image as initial point of contact for patients and visitors.


PRINCIPAL DUTIES AND RESPONSIBILITIES:


Provides information and directions to patients and visitors regarding parking facilities, locations and services within the Hospital; provides assistance to patients exiting or entering vehicles (ambulances, taxis, private vehicles, etc.) and being discharged from the Hospital.


Provides emergency support response during fires, mass causality events, HAZMAT occurrences, medical emergencies.


Provides emergencies valet services as instruct.


Assists ambulance staff transporting patients, directing staff and arranging hospital transport.


Facilitates patient transportation within the Hospital grounds.


Controls, regulates and directs vehicular traffic on Hospital property responding quickly to emergency situations such as directing emergency vehicles into the Hospital entrances.


Provides a security presence, which includes conflict resolution, access control and requesting services.


Works with Police & Security to report and to keep current on security issues and concerns.


Provides emergency motor vehicle assistance such as jump-stars and loss vehicles.


Enforces rules and regulations (parking, smoking policy) as required.


Conducts initial reports for incidents occurring at entrances and outside areas (slip/fall, vandalism, accidents).


Keeps entrance areas clean and free of debris.

Provides assistance to officers as directed.


SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:


Must be able to speak, read, write and understand English in order to complete routine reports and converse with patients, employees and visitors


Must be able to offer compassion


Must be courteous and tactful to patients, visitors and other Hospital employees.


Strong customer service orientation


Able to communicate effectively with all


Diplomatic and sensitive in dealing with individuals experiencing high anxiety and stress


Able to deal effectively with crisis and security issues


Able to drive both standard and automatic vehicles


Ability to stand for long periods of time and withstand adverse weather


Must be able to assist with the lifting of patients


Must be able to stand frequent exposure to weather variances (i.e. extreme heat or cold, auto emissions, etc.)


Recognize and exercise appropriate body mechanics to move children, adults, and equipment


Recognize, acknowledge, respect and effectively interact with people of different ages and cultures


Basic knowledge on computer skills


Ability to complete training in CPR, First Responder and fire safety



Must be able to driver standard and automatic cars




Qualifications

LICENSES, CERTIFICATIONS, and.or REGISTRATIONS (If applicable):


Valid MA driver's license or valid license from the state in which the employee resides required.


EDUCATION:


High School diploma required


EXPERIENCE:


2 years experience in Customer Service preferred


WORKING CONDITIONS:


Works outside, exposed to car exhaust fumes. Stands for extended periods of time.



EEO Statement

Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.