Schedule:Full time 40 hours: Monday - Friday 11:30 AM - 8:00 PM
Actively greets patients, family/visitors, and staff in a polite, professional, friendly, and welcoming manner
Communicate and educate on entrance policies, including universal masking and visitor restrictions.
Assists with patient and family/visitor inquiries and requests by actively listening and responding. This includes but is not limited to providing information regarding hospital services and office locations and clear and understandable directions.
Ensures hospital lobbies and public areas are clean, safe, and uncluttered by all infection control standards
Responds to requests from patients requiring escort or assistance
Provides accurate, service-oriented responses to a wide variety of inquiries via the patient information telephone lines while protecting patient confidentiality by HIPAA policies and guidelines.
Works with volunteers to ensure patients, family/visitors, and staff receive accurate, timely, and service-oriented assistance.
Initiates emergency codes and participates in actual or mock emergency procedures
Performs other duties as assigned within the scope of the Hospital Ambassador role.
Adheres to Departmental policies and procedures, including but not limited to:
Attendance and punctuality, including the use of time-keeping software before beginning work and at the end of the day.
Uniform requirements
Grade: 110
Brigham and Women's Faulkner Hospital, an affiliate of Mass General Brigham, is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable, and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment, and advancement opportunities encompassing the full spectrum of human diversity: race, gender identity, sexual orientation, ability, religion, ethnicity, national origin, and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.
Brigham and Women's Faulkner Hospital is a 171-bed non-profit, community teaching hospital located in Jamaica Plain directly across the street from the Arnold Arboretum. Founded in 1900, Brigham and Women's Faulkner Hospital offers comprehensive care in a wide variety of specialties. Brigham and Women's Faulkner Hospital is a designated Magnet hospital by the American Nurses Credentialing Center, a recognition that fewer than nine percent of all US hospitals receive.
At Brigham and Women's Faulkner Hospital, we believe that everyone should have the chance to live a healthy life. From creating breakthroughs that have paved the way for treatments around the globe to training the next generation of providers, our patients, and those we may never meet, are at the center of everything we do. If you're looking for more than a career, join Brigham and Women's Faulkner Hospital. Our patients call it better care. Our employees call it home.
Qualifications
High school graduation required
Customer service experience required
Basic computer skills required to access patient information through Epic
Able to use good body mechanics to assist patients in wheelchairs to their destination.
Able to effectively and professionally communicate with a diverse population
Able to problem solve and escalate matters to departmental leadership as appropriate
EEO Statement
Brigham and Women's Faulkner Hospitalis an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
