Bay Cove Human Services' mission is to partner with people to overcome challenges and realize personal potential. Bay Cove pursues this mission by providing individualized and compassionate services to people facing the challenges associated with developmental disabilities, mental illness, substance use disorders, and homelessness at more than 175 program sites throughout Greater Boston and Southeastern Massachusetts.


Bay Cove Human Services is committed to ensuring the representation and participation of candidates from diverse backgrounds and experiences. We encourage all qualified individuals, particularly those from historically marginalized groups, to apply.


Job Summary:


The Support Staff will enforce policies and procedures of the emergency shelter program, help maintain a safe environment for the clients, and provide support in the framework of recovery. The CASPAR program has built a comprehensive array of outreach, shelter, stabilization, residential, aftercare, education, and prevention services.



Essential Functions of the Position:

• Respond appropriately to any emergency situation.
• Oversee and monitor the proper distribution and intake of all client medication.
• Provide care for program participants and maintain order by monitoring client activities, providing crisis intervention and resolving conflicts, as needed.
• Maintain all safety and security policies and procedures, including bed checks, building security, and fire safety.
• Maintain daily logs.
• Prepare food, plan, manage, and service on a daily basis, as needed.
• Enforce all program policies and procedures as they pertain to clients, and maintain protocols in the event of making spot decisions relative to a client's health and safety, including crisis interventions, referrals, and restrictions.

• Education - High School Diploma or GED.
• Experience - Knowledge of modality specific issues, such as substance use disorder or homelessness
• Must be knowledgeable with the Confidentiality of Alcohol and Drug Abuse Patient Record (Title 42CFR-Part 2)
• License - Valid driver's license.
• Keywords: Substance Use Disorder, Group, Addictions, Recovery, Mental Health, Counselor, Case Management, Therapy, Care Coordination, Clinician, Supervision, Social Work, Psychology, Emergency Shelter, Homelessness