As the MAC Technician, the individual is responsible for diagnosing, troubleshooting, and fixing Mac OS X, Windows Solutions on OS X, MacBook, MacBook Air, MacBook Pro, PowerBook, iBook, Power Mac, iMac, Mac Mini, Mac Pro, iPod, iPhone, iPad, and peripherals, such as scanners and local and network printers. In this role, the Technician will support MAC end-user devices, as well as providing standardization of the devices and workstations while enabling and managing customizations as needed.
Responsibilities
Wipes out viruses, adware, malware, and spyware by making use of different Configurations and troubleshooting MAC operating systems
Script with PowerShell, be conversant with MS-Office and Outlook, and possess knowledge of O365 and Active Directory
Supports the launch of new applications, services, and tools within their organizations.
Establishes accounts and profiles of new users and handle their password issues
Logs all activities within an organization through a ticket tracking system and document incidents carefully and accurately
Documents resolutions of problems in the organizational knowledge base
Create Standard Operating Procedures to support daily tasks
Ensures proper documentation by following quality control workflows
Oversees usage of systems, so they comply with the organization's cyber security policies and procedures
Performs other tasks as required by OSC and the Government team
Required Qualifications/Education and Experience
High school diploma or equivalent
Must have a valid SEC+ Certification
Apple Certified Mac Technicians (ACMTs) Certification
Strong knowledge of MAC workstation best practices and standards
Strong knowledge of MAC servers, which includes network connectivity, printers, implementation of new servers, STIGs, and patching
Experience with network monitoring tools
Must have hands on experience JAMF management
Must have hands on experience with bash shell scripting
Ability to work within a team-oriented, collaborative environment, develop strong working relationships across organizations
Effective written and verbal communication skills
Demonstrated ability to support tasks and issues through to completion, strong follow-through, and critical problem-solving skills
Ability to create an effective and professional customer service experience
Must have a Public Trust and be able to acquire and maintain a Secret clearance
Equal Employment Opportunity/M/F/disability/protected veteran status
#LI-DNI
Equal Employment Opportunity/M/F/disability/protected veteran status
