Come be a part of the future of Sleep Medicine! Join our Clinical team and help us improve the lives of countless patients suffering from sleep apnea! We're on a mission to make a positive impact on the lives of patients living with sleep disorders by simplifying the complex process from diagnosis to treatment.
The Clinical Admin Asst meets face to face with patients for check out after their experience with the Respiratory Therapist. The Clinical Admin Asst dispenses equipment and checks authorizations, creates and processes sales orders. In addition, The Clinical Admin Asst completes modem enrollment for all new setups. The Clinical Admin Asst completes all documents scanning for patient appointments. The expectation of this position is to ensure all equipment provided has been authorized, to catch and escalate issues when authorizations are not present and to provide a first-class patient experience, with every patient interaction.
Meets face-to-face with patients to dispense equipment and paperwork after appointments completed by Respiratory Therapists.
Creates and process sales orders appropriately and timely within the Brightree system.
Reviews patient files, both electronic and hard copy, for accuracy and for compliance with BetterNight policy and procedures.
Makes notes in files and Brightree system as required by company policy and current health care standards.
Downloads usage and therapy data from PAP devices per BetterNight policy and procedure.
Returns devices and other returned equipment into appropriate inventories within the Brightree system.
Creates reports to locate, process and confirm all pick-up tickets created by Respiratory Therapists
Educates patients on the need for ABNs. Completes any necessary ABN forms with patients.
Keeps the clean and dirty area neat and organized and within the requirements of the regulatory agencies such as The Joint Commission, Medicare and CA Department of Health.
Scans all Discontinuation of Service forms in Brightree and ensure that ordering physicians are notified per BetterNight's policy and procedure.
Assists with walk in and patient overflow when possible and as needed (machine evaluations and resupply appointments only).
Calls patients to discuss issues regarding their therapy.
Ensures all area related price quotes given to customers/patients are appropriate and meet current company pricing policy. Explains co-pays and insurance coverage to patients as necessary.
Contacts physician and/or necessary healthcare team member regarding orders, complications, and recommendations.
Follows Policies and Procedures for the receiving, bagging and tagging, cleaning, disinfecting, and testing of equipment.
Delivers/pick-ups equipment and/or supplies to patient homes or facilities as necessary.
Occasional travel to and working in other offices will be required.
Responsible for keeping all patient charts and information orderly, confidential, current and HIPAA compliant at all times.
Promotes Company services and acts as a Company representative.
Acts as a form of quality control ensuring that patients have had a first-class experience. Escalates issues or compliments as needed.
Manages the workflow and delivers messages to Respiratory Therapists in a timely fashion.
Works closely with Intake, Benefits and Billing to create a clear open dialog for issues when they arise and to ensure a higher knowledge of the billing process so that we can minimize errors on the front end of that process.
Requirements:
This is an onsite role and requires working in the office on a full time basis. HS diploma or GED required and 2 years' experience in healthcare/medical field. Must attend related in-services offered by the Company. Must be knowledgeable in equipment usage and maintenance. Must be knowledgeable in Infection Control and maintain Universal Precautions when applicable. Must be knowledgeable on Patient Rights and Responsibilities, including HIPPA regulations. Must be knowledgeable in patient's Plan of Care and Follow-up. Intermediate MS Office computer skills required. Driver's license with a clean driving record required. Spanish speaker preferred.
Medical, Dental, Vision, 401k, Vacation, Holiday and Sick
