The Strategic Client Executive (SCE) will serve as primary point of contact for Zelis clients for their assigned book of business. The SCE will manage a strategic book of business comprised of vertically aligned clients and will drive growth for Business Units by achieving annual revenue targets, ensuring client retention, fostering growth with additional products and services, and ensure Zelis is always meeting and/or exceeding client expectations while driving a superior OneZelis customer experience. The SCE will develop and maintain critical internal and external relationships to sustain and build upon Zelis' value proposition and work collaboratively across the enterprise to achieve their clients' goals and objectives.
RESPONSIBILITIES:
Single point of contact for the management and orchestration of Zelis services overseeing relationships, operations, financial plans and strategy. Owns the client relationship, includes all short and long term strategies and key client relationships.
Client Relationship Building: Maximizing the breadth and depth of relationships by working closely with clients to intimately understand their business strategies, needs, and challenges.
Revenue Management: Managing revenue, including budgets, forecasts, and product utilization review for the assigned book of business.
Client Renewals & Retention: Achieving or surpassing annual goals and objectives for client renewals and retention. Successfully lead contract negotiations and manage the complete life cycle to successful renew client agreements,
Risk Identification and Mitigation: Proactively identifying and mitigating risks such as volume decreases, service gaps, and changes in client relationships.
Product Optimization: Driving revenue growth through existing product optimization and understanding and communicating key differentiators, product strategy, features, and functionality.
Client Growth: Successfully uncover and qualify opportunities for growth to deliver great client value. Collaborate with sales to present new solutions and grow existing client base.
Client Value: Effectively communicate, reinforce and validate client outcomes deliver from Zelis' solutions.
Conduct Quarterly Business Reviews: Conducting and leading all quarterly business reviews to optimize value with the client's book of business.
Client Advocacy: Ensures industry leading quality service delivery and client satisfaction; measurements include, proactive client management, timely escalation and resolution of issues, and nurturing clients into loyal promoters. Secure client references and permission in support of key Zelis initiatives and case studies as needed.
Attributes to be successful in role:
Deep Understanding of the Client's Business: Understand the client in terms of markets they operate in, competitors, objectives, and challenges. Successfully build strategic account plans to fully understand client's pain and business drivers.
Develops Trusting Relationships: Cultivates deep relationships with clients and team.
Executive Communicator: Proactively communicates. Has the ability to effectively prepare and present communications to clients and executive leadership teams.
Problem Solver: Has the ability to offer and communicate compelling solutions to client challenges is invaluable.
Industry Knowledge: Keeping an ear to the ground in terms of market intelligence and relevant industry news.
Innovative Thinking: Brings creative insight to client's businesses to help them deliver a competitive advantage.
Collaborator: Actively partners across BUs to communicate client needs & issues, shares and provides awareness of external trends and competitor landscape.
Troubleshooting: Forward looking, keeps an eye out for potential internal/external problems and managing potential concerns.
Skills/BACKGROUND:
Bachelor's degree in Business or Heath Care Administration or related.
10+ years in client management role
Demonstrated success in revenue management and increased utilization within an assigned book of business
Extremely knowledgeable in the Payor and TPA space
Excellent written and verbal communication skills. Excellent presentation, public speaking, and meeting management capabilities. Ability to tailor messages to audiences
Proven collaboration with key business partners: Sales, Operations, Marketing
Ability to anticipate future trends and incorporate them into business review planning
Synthesizes complex issues and communicates clearly to both clients and internal stakeholders
Ability to communicate and interact formally and informally with VPs and Executive Leadership; demonstrates Enterprise thinking with ability to influence; proven ability to influence across a matrix as well as with leadership
Experience leveraging data and reporting to accurately identify client and industry trends; able to synthesize data into compelling narratives
Demonstrates sense of urgency and ability to multi-task and prioritize
Strong listening and comprehension skills, ability to understand and address client concerns, feedback, and appropriately manage discussions with clients
Travel: estimated 30-40% domestic [internal and external meetings]; Location: Remote
Location and Workplace Flexibility: We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture and all of our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.
Zelis is modernizing the healthcare financial experience by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients.
Commitment to Diversity, Equity,Inclusion, and Belonging
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.
Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.
Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com.
SCAM ALERT: There is an active nationwide employment scam which is now using Zelis to garner personal information or financial scams. This site is secure, and any applications made here are with our legitimate partner. If you're contacted by a Zelis Recruiter, please ensure whomever is contacting you truly represents Zelis Healthcare. We will never asked for the exchange of any money or credit card details during the recruitment process. Please be aware of any suspicious email activity from people who could be pretending to be recruiters or senior professionals at Zelis.
