Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return again to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.Based in Salt Lake City, Utah, Smith's Food and Drug merged with The Kroger Company in 1998. Today, we're proudly serving Smith's customers in over 140 stores throughout Utah, Nevada, New Mexico, Arizona, Montana, Idaho and Wyoming.
As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Smith's family!MINIMUM
Ability to work without supervision
Ability to read shelf tags
Excellent oral/written communication skills
Basic math skills (i.e., counting, addition, and subtraction)
DESIRED
Any experience in a production oriented or warehouse environment, stocking shelves, or experience as a cashier
Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness
Adhere to local, state, and federal laws, food safety procedures, and company guidelines
Receive customers' orders from Order Selector according to guidelines; store products in optimal temperature zones
Initiate and complete selection process for customers' on-line orders
Read and follow directions given in the note section
Ensure quality and freshness of all items chosen
Communicate with customers via a portable phone and respond to calls in a professional and timely manner
Retrieve each customer's order from all staging locations and ensure order accuracy; load order into customers' cars
Process the orders through the point of sale (POS) system
Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock
Scan and bag orders on the go while following all bagging standards
Communicate any substitutions or exceptions to customer's order at time of pick-up
Maintain organization and cleanliness of staging areas and equipment
Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor
Inspect equipment and notify store e-Commerce supervisor or other store management of items in need of repair
Perform required opening and closing procedures
Learn and adapt to new and improved processes
Assist in training new e-Commerce team members
Meet/exceed productivity standards
Ability to work cooperatively in high paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Must be able to perform the essential job functions of this position with or without reasonable accommodation
