Job Description:
Manages assigned customer accounts by handling a variety of pre/post sales functions to ensure the highest quality of customer service.
Principal Responsibilities:
- Manages contract customer accounts $15m and above annually
- Advanced Inventory management and review
- Manage Advanced Consignment Inventory with 15 or more locations
- Performs target reviews for customers
- Understands supported contract and adheres to requirements
- Ability to run interpret complex analytical reports and reconcile discrepancies
- Leads customer/internal meetings when necessary
- The ability to work overtime/storm response when necessary
- Proactively puts together and understands complex price adjustment
- Assists with RFQ's for assigned contract customers
- Prioritize incoming emails and tasks to meet deadlines
- Advanced Microsoft office Suite skills
- Complete Master Data requests as needed
- Anticipate the requirements needed to support the RSM's/Directors
- Travel as needed for customer relations or inventory counts 15%
- Proactively communicates pertinent information with cross functional teams and Supervisor as required
- Ability to communicate with customers
- Assist with special projects as needed
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Qualifications:
- Education: Associate degree (A.) or equivalent; or four or more years related experience and/or training
- Experience: Five or more years customer service experience; four or more years industry knowledge; inventory management knowledge
Knowledge, Skills and Abilities:
- Advance proficiency in Microsoft Suite
- Strong organizational skills, proactive attitude with exceptional attention to detail
- Capability to multi-task and work under pressure of deadlines
- Ability to work in a team environment and interface interdepartmentally.
- Demonstrated ability to review RFP's and to identify business issues.
- Ability to make sound decisions with minimum supervision and delegates effectively.
- Ability to build strong working relationships and have an excellent customer service record.
