Candidates must have an outgoing and positive demeanor, be motivated, have an energetic work ethic. Candidates must be great listeners and have a track record of working well with others in a team environment. This is a hybrid position after the in-office training period. Call center hours are M-F, 7am-7pm.
JOB RESPONSIBILITIES
Maintaining professional relationships with customers through ongoing excellent customer service.
2-3 years minimum call center experience with high volume inbound and outbound calls
Proven ability to talk, listen, think, and type at the same time while providing excellent customer service
KNOWLEDGE, SKILLS, AND ABILITIES
Direct experience in a sales and or customer service oriented work environment
Retail energy experience preferred but not required
Bilingual candidates preferred but not required
Experience with CRM systems
Strong phone and verbal communication skills along with active listening skills.
Ability to multi-task, set priorities and manage time effectively.
High level of professionalism.
Excellent problem-solving abilities.
Strong computer skills.
Attention to detail.
Ability to adapt to procedure and protocol changes
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
