The Gift Shop Clerk Position reports directly to the Gift Shop Manager. Key responsibilities of the role include:
Retail duties in the Hospital Gift Shop - operating the cash register with proven efficiency. Provides excellent customer service to all customers of the Hospital Gift Shop. Works with the Gift Shop Coordinator to keep a clean and orderly environment.
Core Responsibilities and Essential Functions:
Key Role/Responsibility
Operates the cash register with proven efficiency.
Greets and presents a positive attitude to all customers with compassion.
Handles refunds and exchanges with courtesy and tact.
Maintains a positive and respectful relationship with the Volunteers.
Has knowledge of all merchandise for sale in the Shop.
Restocks items daily, including drinks, candy, and snacks.
Keeps Gift Shop orderly and clean. Maintain appealing visual store by cleaning and proper product placement. Key Role/Responsibility
Checks deliveries off with outside delivery personnel.
Informs the Gift Shop Coordinator of any special requests by customers.
Reports any accidents or incidents immediately to Gift Shop Coordinator. Assists volunteers in daily operation of the cash register. Key Role/Responsibility
Reports any suspected shoplifting to the Security Department by pressing panic button.
Informs Gift Shop Coordinator of any low stock levels of basic stock merchandise.
Demonstrates knowledge in age-appropriate service to customers.
Attends all required meetings and completes all mandatory education requirements.
Works with all department team members to accomplish department goals.
Required Minimum Education:
High school diploma Required or equivalent. Required
Required Minimum Experience:
One-year retail experience. Specialty shop experience a plus. Required and Computer/data entry experience. Required
Required Minimum Skills:
Ability to operate cash register. High Ability to communicate with visiting customers and various members of the healthcare team. High Has basic computer operational knowledge. High
