Under the general guidance from the Service Manager, the Commercial Food Service Equipment (FSE) Technician must be skilled in cleaning, adjusting, and repairing systems. This role is responsible for performing fieldwork in installing, maintaining, modifying, overhauling, and repairing commercial food service equipment. To be successful in this role, customer satisfaction, safety, and comfort should be your top priority. In addition, the Commercial FSE Technician must be patient and have excellent organizational and troubleshooting skills. This may also include assisting with customers' questions.
All Technicians are expected to promote our Company's core beliefs regarding quality service and fair-minded business solutions, by providing a relationship of trust that provides loyalty, satisfaction, and assurance to our clients. All Technicians must foster a positive experience and healthy outcome for our clients and the Company as a whole.
Min CompensationUSD $22.00/Hr. Max CompensationUSD $28.00/Hr. Responsibilities
Provides the highest level of customer service, technical ability, and quality to our customers
Installs, trouble shoots, repairs, and calibrates commercial food equipment
Performs preventative maintenance and makes recommendations regarding parts changes or system overhaul
Must be available to work nights or weekends on 24-hour on-call emergency duty on rotating basis, per on-call schedule to service emergency needs of our customers
Observes additional maintenance needs requiring attention and reports those to the appropriate supervisor
Reports safety concerns to immediate Field Supervisor, Service Coordinator/Dispatcher or Service Manager
Consults with customers regarding problems or issues discovered while servicing their equipment
Obtains and records work ticket(s) and communicates to vendor(s) an appropriate purchase order number when purchasing job-related parts and supplies
Travels to job sites in assigned service areas and works with Service Coordinator/Dispatcher to ensure schedule is maintained and delays are properly communicated to customers
Assists in evaluating new and existing customer accounts
Coordinates scheduled start and stop time with Service Coordinator/Dispatcher
Uploads each electronic work order before moving to the next assignment
Organizes all work details (work performed, service recommendations, parts used, etc.) and completes an accurate work order for billing and payroll purposes
Ensures that all manual and electronic work orders, along with misc. paperwork/receipts is submitted at the completion of each day's work
Works closely with the assigned Service Coordinator/Dispatcher to make sure customers' needs are being fulfilled to their expectation and in a timely manner
Maintains good working order of company vehicle, including cleaning and organizing, and washing vehicle a minimum of once per week
Maintains proper stock, parts, tools, and safety equipment upon arrival, including make, model, serial number, type of fuel, and pictures as necessary
Diagnoses diverse service issues, obtains any replacement parts, repairs systems to manufacturer's recommendations, and be able to fully explain what the issue is and what is needed to correct it to the Client
Participates in company-provided training opportunities and attends technical classes and seminars necessary to maintain current level of knowledge in with the electrical, electronic, and mechanical and safety within the commercial food equipment industry
Identifies and reports potential opportunities for additional business
Must be able to deliver high level of customer service on a consistent basis
Participates in safety training and adheres to all safety policies and procedures
Other duties, as assigned
Qualifications
Required Knowledge, Skills, and Abilities:
Valid driver's license and clean driving record
Positive Attitude
High Energy, Integrity, and craftsmanship
Ability to work independently
Dependability
Strong interpersonal and communication skills, both written and oral
Must be able to work mandatory overtime, as needed
Must be willing to travel to assigned Client sites
Must be able to install parts on jobs that have been previously diagnosed
Must be able to work with any technician in the department
Must be able to troubleshoot some of the equipment the department services
Must be able to install parts on equipment the department works on
Must be willing to work toward being able to install foodservice equipment without assistance
Must be able to work on all foodservice equipment
Must be able to perform on call duty in rotation with your department
Education and Experience:
Specific Industry Certification/License
High school diploma or equivalent required
Physical requirements:
Must be able to drive extended hours for assigned calls which could require up to 8-10 hours of driving time, on occasion
Must be able to operate a vehicle safely and legally
Must be able to lift up to 50 pounds
Must not exceed ladder ratings
Must be able to climb ladders multiple times, including climbing ladders to access rooftops comfortably and routinely with extension and/or fixed ladders
Must be able to haul/carry equipment and tools to roof via ladders
Must be able to wear helmets, safety goggles, fall protection harness and safety boots to safely perform job duties
Continuously requires vision, hearing, twisting, and talking
Must be able to stand hard and sometimes slippery surfaces for extended periods, routinely up to 4 hours
This position is highly physical and requires regular use of hands, fingers, walking, stooping, kneeling, and climbing ladders
Must be able to maneuver confined access areas
This role will be exposed to variable weather conditions, moving mechanical parts, heights, risk of electrical shock, noisy operating equipment and other variable environmental conditions based on location
Must be able to regularly operate computer equipment, such as iPad and Cell phone
A criminal background check, motor vehicle report and federal drug screen will be conducted on all applicants who are offered a position, before they can begin work.
