Posted in Other about 6 hours ago.
Location: Philadelphia, Pennsylvania
University Overview
The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Employers By State in 2021.
Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.
COVID-19 vaccination is a requirement for all positions at the University of Pennsylvania. New hires are expected to be fully vaccinated before beginning work at the University. For more information about Penn's vaccine requirements and the use of Penn Open Pass, visit the Penn COVID-19 Response website for the latest information.
The Drexel Co-op's role is to diagnose and resolve technical problems with computing hardware, software, and network services, and complete project work as assigned. You will strive to create a positive customer support experience and build strong relationships through deep problem understanding, ensuring timely resolution, communicating promptly on progress, and handling clients with a client-focused professional attitude. It is your job to ensure the end-to-end customer experience is as positive and pleasant for those we work with and for. You will work in a dynamic, fast-paced environment providing support over the phone, through our ticketing system, and via in-person interactions. You must be able to listen to and apply instructions, be willing to learn, have good written and oral communication skills, and work well both independently and as a team. Your responsibilities will include: * Troubleshooting hardware and software issues on Windows and macOS * Providing support for AV equipment, printers, mobile devices, software, and network configurations * Receiving and configuring new and existing computer systems to deploy to staff * Creating, managing, and solving tickets for client needs using Zendesk * Updating internal & external knowledge-base articles * Delegating tasks and projects to workstudy students and taking ownership of their completion * Working closely with full-time staff to provide excellent first-tier support * Other duties as assigned
Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.
Special Requirements
Background check may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.
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