The Indiana University Alumni Association's mission is to activate and support the global alumni network of more than 750,000 IU graduates - encouraging alumni to grow a lifelong connection with Indiana University, and inspiring their ongoing generosity toward each other and the university.
As we pursue our mission, a core set of values guide our approach:
Collaboration
We work together to achieve common goals.
Commitment
We serve each other, our alumni and the university with professionalism and integrity.
Inclusion
We work to create an inclusive culture that is committed to diversity, belonging, and equity.
Pride
We share and celebrate the best of the past, present, and future of IU.
As we undertake our mission of activating and supporting the global alumni network, we have 3 priorities that guide our work. Each of these priorities is supported by strategies that direct our efforts in the years to come:
Cultivate belonging
To ensure a welcoming, equitable, diverse, and inclusive community, we will challenge discrimination and our inherent biases.
Deepen alumni loyalty
To build the alumni community, we will learn how alumni identify with IU and each other, and then offer relevant experiences that encourage stronger commitment.
Strengthen alumni relations across IU
We will collaborate with IU stakeholders and support efforts to engage more deeply with their alumni audiences.
The IUAA activates IU's powerful global network through live and virtual events, volunteer opportunities, scholarship programs, compelling IU content, and seriously fun traditions.
Additionally, the association develops and supports volunteer leadership, serves as a voice for alumni as the university evolves, and provides lifelong learning opportunities.
Job Summary
Department-Specific Responsibilities
Provides exemplary customer service to internal and external customers, including Alumni of Indiana University, campus partners, and departments across the IU Alumni Association.
Supports department leaders in the Outreach and Engagement and IU Indianapolis Team and coordinates with other departments as well as the Executive Office to ensure success of daily operations, events, and programs.
Provides comprehensive administrative support to the Managing Director of Alumni Relations, including calendar management and department scheduling.
Assists the Office of Alumni Relations team with event logistics, RSVPs, PowerPoint creation, and communications.
Supports alumni engagement by coordinating email and physical communications, event registration and replying to alumni inquiries by phone and email.
Coordinates department meetings, including agenda preparation and internal communications.
Delivers exceptional customer service at the Welcome Center, serving as a backup receptionist.
Handles alumni interaction data entry, batch loading event attendees, and generating reports for engagement analysis.
Supports event logistics, including sponsorship management, and volunteer merchandise inventory and distribution.
Proofreads communications to ensure accuracy and adherence to organizational standards.
Assists with financial records, including bank deposits and documentation.
Performs general office tasks such as ordering supplies, tracking team milestones, and maintaining office organization.
General Responsibilities
Provides exceptional customer service by greeting and assisting customers, and responding to customer inquiries and complaints regarding the organization's products or services.
Resolves questions and problems from students, employees, and other stakeholders accurately by explaining and interpreting policies and programs with limited research and guidance; provides answers to questions and resolutions to problems.
Makes periodic calls to existing customers to determine satisfaction with the organization, products, and services.
Builds and maintains business relationships with a variety of customers, including current and prospective students, parents, employees and dependents, departmental representatives, and other stakeholders, to promote customer loyalty and provide information about university programs and services.
Ensures timely and accurate processing of information consistent with university policies. Updates and maintains basic information into databases
Redirects complex questions and issues to higher-level appointed staff and/or managers.
Maintains high standards of confidentiality of all records and documents.
Qualifications
Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.
EDUCATION
Required
High school diploma or equivalent (such as HSED or GED)
Preferred
Bachelors degree
WORK EXPERIENCE
Required
2 years of relevant experience
Preferred
Experience in Higher Education
Experience using Customer Relationship Management (CRM) Systems software to track interactions and manage relationships with alumni and stakeholders
LICENSE AND CERTIFICATIONS
Required
Valid driver¿s license with the ability to be insured by Indiana University
SKILLS
Required
Proficient communication skills
Maintains a high degree of professionalism
Demonstrated time management and priority setting skills
Demonstrates a high commitment to quality
Possesses flexibility to work in a fast paced, dynamic environment
Highly thorough and dependable
Demonstrated customer service skills
Ability to build strong customer relationships
Friendly and service-oriented
Strong verbal communication and listening skills
Demonstrated problem solving skills
Effective interpersonal skills
Effective conflict management skills
Prefer proficiency in Microsoft Office (Word, Excel, Teams, Planner, PowerPoint)
Preferred
Familiarity with university environments, particularly in alumni relations or student services
Ability to enhance understanding of the unique needs of alumni and campus partners
Working Conditions / Demands
This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.
Additional Information
This position will start on February 3, 2025
Work Location
Advancement Center
IU Indianapolis Campus
Advertised Salary
$38,000.00 - $40,310.40 per year based on experience
Work Hours
Required to work occasional evening and weekend events
Benefits Overview
For full-time staff employees, Indiana University offers a wide array of benefits including:
Multiple plan options for medical insurance
Dental insurance
Health Savings Account with generous IU contribution
Life insurance, LTD, and AD&D options
Base retirement plan contribution from IU, subject to vesting
Additional supplemental retirement plan options
Tuition benefit for IU classes
10 paid holidays per year
Generous Paid Time Off
Paid Parental Leave
Employee Assistance Program (EAP)
Learn more about our benefits by reviewing our online Benefits Brochure.
Job Classification
Career Level: Intermediate
FLSA: Nonexempt
Job Function: General Administration
Job Family: Customer Service Click here to learn more about Indiana University's Job Framework.
Posting Disclaimer
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
Equal Employment Opportunity
Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.
Campus Safety and Security
The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.
