Receiving general direction from the Security Director or Security Operations Manager, the incumbent shall provide a safe and secure environment for Hospital patients, visitors, and employees by enforcing Hospital security regulations and by continuously watching for and the timely report of any and all safety hazards or unusual occurrences through patrol of assigned areas; furthermore the incumbent; provides protective service and response for protection of the people and property of the Hospital; is responsible for the day-to-day supervision of his/her assigned shift and shift personnel.
Responsibilities include but are not limited to:
Responsible for the oversight of Security Officer(s) assigned to his/her shift. This includes (but is not limited to) proper issuance and return of equipment; properly unformed officers; proper coverage of security posts and shift; timely completion of calls, rounds, daily log entries and incident reports.
Is involved in and makes recommendations on hiring, promotion, performance improvement plans, annual performance reviews and termination. Executes disciplinary action as necessary.
Ensures adequate coverage for the next shift, special details and constant observations, which may require holding staff over.
Notifies Security Manager and/or Director of any special occurrences (i.e. any failure of persons, equipment, policy or procedure disruptive to normal business or having potential for negative consequence or publicity).
Facilitates timely completion of On the Job Training (OJT) for new hires and monthly in-service training for shift personnel.
Ensures that staff is competent in all aspects in BWFH Policies and Procedures through good communication, training and mentorship. Continually monitors staff performance.
Reviews all pass-on logs and reports since last shift worked to ensure continuity of services and provide appropriate follow up.
Manages investigations by assisting in the performance of fact-finding investigations; interviews victims, witnesses and suspects as appropriate; assists with arrest of criminal suspects; ensures completion, accuracy and timeliness of all documentation.
Actively participates in Department projects and initiatives and assists in the application of the hospital's Safety and Security Management Program.
Monitors the video surveillance system and integrated security systems (i.e. CCure, Vocera, Radio, DSS Logger, Detex, etc.). Troubleshoots system problems to ensure proper operations; reports any problems and makes recommendations as to functionality to the appropriate person, group or department.
Reviews and approves incident reports completed by officers on their shift.
Oversees the completion of fire drills as required.
Oversees the completion of special projects and initiatives.
Must be able to run a MA Vehicle Registration as well as conduct a Threat Assessment as necessary. This requires valid access to Criminal Justice Information Systems (CJIS).
Conducts and assists in conducting annual Security Risk Assessments.
Performs all regular duties of a Security Officer I and Security Officer II in addition to the above duties.
If licensed as a Special State Police Officer (SSPO), performs all regular duties of Police Officer (IIA).
May have to work other shifts as necessary.
Acts as Security Console Operator runner as needed.
Performs other duties as necessary or assigned.
Brigham and Women's Faulkner Hospital, an affiliate of Mass General Brigham, is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum of human diversity: race, gender identity, sexual orientation, ability, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.
Brigham and Women's Faulkner Hospital is a 171- bed non-profit, community teaching hospital located in Jamaica Plain directly across the street from the Arnold Arboretum. Founded in 1900, Brigham and Women's Faulkner Hospital offers comprehensive care in a wide variety of specialties. Brigham and Women's Faulkner Hospital is a designated Magnet hospital by the American Nurses Credentialing Center, a recognition that fewer than nine percent of all US hospitals receive.
At Brigham and Women's Faulkner Hospital, we believe that everyone should have the chance to live a healthy life. From creating breakthroughs that have paved the way for treatments around the globe to training the next generation of providers, our patients, and those we may never meet, are at the center of everything we do. If you're looking for more than a career, join Brigham and Women's Faulkner Hospital. Our patients call it better care. Our employees call it home.
Qualifications
A strong educational background (Associate's or Bachelor's degree) in criminal justice or related field is preferred. A combination of both experience and education will be considered.
Must possess and maintain a MA driver's license or valid license from the state in which the employee resides
Must submit to and pass an annual criminal background check.
A minimum of 1 year within BWFH Police, Security and Safety Department is preferred
An Associate's Degree in criminal justice or related field is preferred
Exemplifies all I CARE Standards in job performance
Possesses and exhibits exemplary customer service and communication skills.
Requires exemplary skills in the areas of leadership, training, operational systems and investigations.
Is a role model to others and is viewed as an expert resource within the department.
Physically must be able to lift patients (approximately 50 pounds) with the help of others, walk at a rapid pace, walk/stand for extended periods of time and withstand adverse weather conditions.
Must possess all the skills/competencies required of a Security Officer I and Security Officer II in addition to the ones listed above.
Must maintain the following licensure and certifications throughout employment:
De-Escalation Training and Healthcare Defensive Tactics System (HDTS)-formerly known as Management of Aggressive Behavior (MOAB)
Handcuff Training
Oleoresin Capsicum (OC) Spray Training
First Aid/CPR/AED
HazMat Level C Operations (All Hazards Awareness for Healthcare Personnel and Healthcare Personal Protective Equipment Operations
Must complete
Successful completion of annual Security Sensitive Risk Assessment
International Association of Healthcare Safety and Security (IAHSS) Supervisor Certification
Preferred Qualifications:
Massachusetts License to Carry Class A Licensure
Ability to be licensed as a Special State Police Officer under the Commonwealth of MA General Laws Chapter 22 C, section 63.
EEO Statement
Brigham and Women's Faulkner Hospitalis an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
