JOB SUMMARY



This role supports healthcare teams by assisting with both clinical and non-clinical patient services under the direction of healthcare providers. Key responsibilities include taking vital signs, documenting patient information, scheduling appointments, and managing patient flow. This role involves direct interaction with patients to ensure their comfort and address concerns, as well as collaboration with physicians, nurse practitioners, and nursing staff to facilitate efficient care.



Essential Functions (Key Roles & Responsibilities)



*Interview patients to obtain medical information and measure their vital signs, weight, and height.


*Show patients to examination rooms and prepares necessary equipment for healthcare providers.


*Record patients' medical history, vital statistics, or information such as test results in medical records.


*Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms. Acts as a liaison with other departments and advocates for patients with a positive customer service approach.


*Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing.


*Prepare treatment rooms for patient examinations, keeping the rooms neat, clean and supplies stocked.


*Clean and sterilize instruments and dispose of contaminated supplies.


*Performs other duties as assigned.


*Complies with all policies and standards



Qualifications

Knowledge, Skills and Abilities



* Strong interpersonal and communication skills are essential for success in this position.


* Ability to prioritize tasks in complex and busy environment.


* Accuracy and attention to detail.


* Comply with all local, state and federal privacy and confidentiality rules and regulations.


* Ability to take vital signs, manual blood pressures, collect blood samples and other specimens.


* Comprehensive knowledge of medical terminology, procedures, and protocols.


* Proficiency in electronic health record (EHR) systems and medical office software.


* Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.


* Managing one's own time and the time of others.



Education




Degree: High School Diploma or Equivalent required



Can this role accept experience in lieu of a degree? No



Licenses/Certifications: Basic Life Support [BLS] Certificate Preferred, Certified Medical Assistant Preferred, Emergency Medical Technician - Basic Certification [Massachusetts] preferred



Work Experience: Direct MA experience or medical field work 0-1 year Preferred



EEO Statement

BWH is an Affirmative Action Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.