As the Amenity Center Manager, you will play a crucial role in enhancing the client experience by serving as the primary point of contact between the building's amenity center offerings and the property management team. You will be responsible for ensuring seamless communication, efficient operations, and a high level of customer satisfaction within the amenity center, while also collaborating with the management team to align amenity center activities with overall property management goals. The amenity center is defined as the conference room, food hall, fitness center, and the rooftop club and terrace. Along with oversight of the amenity center, you will also assist the property management team with delegated tasks as needed. Job Description
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Serve as the key liaison between the amenity center staff and property management.
Facilitate regular meetings and updates between the amenity center team and senior leadership to align goals and objectives.
Monitor and assess the day-to-day operations of the amenity center, ensuring it is run efficiently and according to established guidelines.
Collaborate with the amenity center staff to implement and improve operational processes and procedures.
Promote client engagement and satisfaction by overseeing the quality of amenities and services provided.
Gather feedback from clients and communicate their needs and concerns to senior leadership for action.
Assist in the preparation and management of the amenity center's budget, ensuring that expenses are controlled and aligned with financial goals.
Work with the marketing team to develop and implement strategies for promoting the amenity center's offerings to clients.
Collaborate on client events and programs to enhance community and building engagement.
Ensure that the amenity center operates in compliance with all applicable regulations, codes, and safety standards.
Coordinate with relevant departments to address any safety or compliance issues promptly.
Prepare regular reports on amenity center performance and present findings to senior leadership, as requested.
Analyze data and feedback to identify areas for improvement and implement necessary changes.
Prepare and coordinate bid proposals and service contracts.
Provide full administrative support, including phone support, typing, reports, filing and distribution of correspondence. Coordinate office supplies in absence of a property administrator.
Ensure invoices are processed in accounting with appropriate back-up and according to established procedures.
Oversee maintenance of work order and purchase order systems.
Ensure all property files are prepared and maintained in an orderly and logical manner, including leases and contracts.
Ensure Certificates of Insurance for tenants and vendors are up to date.
Participates in performance oversight of all service contractors who perform contract services.
Qualifications:
Bachelor's degree in Business Administration, Hospitality Management, or a related field (preferred). Proven experience in property management, hospitality, or customer service roles. Strong communication and interpersonal skills. Excellent organizational and problem-solving abilities. Ability to work independently and as part of a team. Proficiency in Microsoft Office Suite and property management software. Customer-focused attitude with a passion for enhancing client satisfaction.
KEY COMPETENCIES
1. Communication Proficiency (oral and written) 2. Customer Focus (internal and external) 3. Organization Skills 4. Interpersonal Skills 5. Initiative 6. Multi-tasking
IMPORTANT EDUCATION
High school diploma/GED equivalent; Bachelor Degree preferred
IMPORTANT EXPERIENCE
Customer service experience preferred
ADDITIONAL ELIGIBILITY QUALIFICATIONS
Proficiency in Microsoft Office Suite
Ability to give and take direction and to interface with decision makers in a professional manner and maintain confidential information
WORK ENVIRONMENT
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee may need to stand and walk for extended or continuous periods of time. They must be able to ascend and descend staircases, ladders, and/or step stools and may be required to travel outside between buildings in varying outdoor weather conditions. The employee may also be regularly required to remain in a stationary position (sit or stand) for 85% of the time; regularly operate office machinery.
AAP/EEO STATEMENT
C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.
Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate's experience and qualifications.
The company will not pay less than minimum wage for this role.
The compensation for the position is: $79,050.00 - $93,000.00
Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com . Please refer to the job title and job location when you contact us.
