United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers' project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best-practice programs.
Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals, and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers.
By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business.
Primary Purpose
The Operations Coordinator communicates daily transportation activities to the team to ensure service and delivery goals are achieved on time. This position can be responsible for various aspects of dispatch including fielding incoming calls from employees and customers, routing of drivers, and account/customer resolution.
Essential Functions
Communicate information and instructions to drivers (schedules, route changes, road conditions, accidents, emergencies, etc.) informing them of a variety of situations that may impact their scheduled services or deliveries
Handle all customer call-ins and updates customer on expected delivery/service times
Make outgoing calls to customers regarding issues such as locked gates and missed services
Support drivers during reported emergencies and provide appropriate resources to assist with issues
Work with the customer service department on scheduling deliveries or services
Post route & pick-ups and deliveries and sequences routes & pick up and deliveries as needed
Review driver manifests at end of day to ensure that pencil notes have been documented and work with drivers to capture delivery/service information
Conduct route check in to ensure that all information on the manifest is accurate and complete so that it can be posted properly
Keep Operations Manager updated on issues and resolution of issues
Perform other duties as assigned
Qualifications
Customer Service
Teamwork
Organization
Time Management
Communications
Decision Making and Problem Solving
Physical Requirements
Sit while answering phones or reply to emails
Use hands and fingers to handle, control or feel objects tools or controls
Repeat the same movements when entering data
See details of objects that are less than a few feet away
Speak clearly so listeners can understand
Understand the speech of another person
Focus on one source of sound and ignore others
Hear sounds and recognize the difference between them
See differences between colors, shades and brightness
Benefits Summary
All full-time employees working an average of 30 hours or more per week are eligible for the following benefits:
Holiday & Paid Time Off (pro-rated for Part-Time employees)
Medical/Pharmacy
Dental
Vision
Employer-Paid Short-Term Disability
Employer-Paid Long-Term Disability
Employer-Paid Employee Basic Life & Accidental Death and Dismemberment
Voluntary Employee Life & Accidental Death and Dismemberment
Voluntary Spousal Life
Voluntary Dependent Life
Hospital Indemnity, Accident and Critical Illness
Commuter/Transit Account
Healthcare Flexible Spending Account
Dependent Care Flexible Spending Account
Health Savings Account
401(k) with employer match
Employer-Paid Employee Assistance Program (EAP)
Employee Discounts
Salary Range
$15.75 - $18.50 / hour
Pay Transparency Statement
At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program.
EEO Statement
United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity , age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.
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