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Department: Supply Chain
Reports To: Sr. Vice President Supply Chain and Operations
Travel Required: up to 20%
Workplace Type: On-Site
Why Join Community Coffee?
Community Coffee Company is the #1 family-owned and operated retail coffee brand in America. Rooted in family and tradition, yet always looking to the future, you can expect a fast-paced environment that is both challenging and rewarding. Join us and make your passion your profession!
Position Overview
As the Supply Planning Manager, you will be responsible for delivering on customer fulfillment targets by planning and executing replenishment activities across our network. Contributes to the development and leads the implementation of supply planning strategies to support the company's growth and performance objectives. Primary responsibility is to optimize customer service levels through the balance of inventory across the supply chain network . Areas of responsibility include ERP (specifically SAP) planning and utilization, and product innovation coordination. Collaborates with sales, marketing, & finance leaders to lead and maintain an effective S&OP process to include ongoing KPI reporting and review. Specifically, leads improvements in supply chain efficiencies, inventory optimization, and ultimately fulfillment performance.
Function Related Activities/Key Responsibilities
Integrates our people, service, product, and brand objectives in the development of supply planning strategies to support the company's growth and performance objectives.
Manages the strategy and execution of the supply planning functions to optimize customer service performance as measured by overall fulfillment rates.
Identifies and maintains standard operating procedures and processes to support consistency, scalability and structure surrounding replenishment of supply needs.
Manages the supply planning functions to drive end-to-end supply chain efficiency as measured by inventory levels and overall operating cost. Develop and manage the corresponding supply planning department budget.
Works with demand planning, manufacturing, procurement and other key areas to identify, establish and maintain proper safety stock levels to ensure adequate levels of supply are on hand to support production and distribution needs. Analyzes inventory levels, execute appropriate actions needed, and communicate as warranted.
Champions continuous improvement culture with prioritization aligned with business strategies: Establish and implement process improvements that reduce transactional cost, increase profitability, promote cross-functional alignment, incorporates standard work instructions, and eliminates waste at all touch points to include policy review and design.
Drives root cause analysis on supply shortages and provides corrective actions. Proactively reviews at-risk items and communicates actions needed, along with recommended substitutions and timelines when applicable.
Manages and prioritizes activities of the supply planning functions, and coordinate product innovation & life cycle management activities.
Manages mitigation of potential inventory obsolescence to minimize write-offs for LTOs and other products in the various stages of the product life cycle.
Manages vendor supply forecasting reviews and communication of inventory needs to Procurement.
Provides input regarding suppliers on time in full performance and identifies potential risk; works with business units to resolve.
Leads the review, analysis, and implementation of the ERP (specifically SAP) system enhancements to support the execution of the company's supply planning strategies and customer needs.
Manages data integrity for all supply planning parameters in SAP MRP and other bolt-on planning systems.
Collaborates with Director of Supply Chain and other administrative personnel to review achievements and discuss required changes in goals or objectives resulting from current status and conditions.
Provides strategic oversight in the creation/revision and implementation of best-known programs, policies and practices across all areas of responsibility.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Leadership Competencies
Cascade strategies by creating and reviewing analyses of activities, costs, and operations. Develop corresponding forecast data to determine department progress toward stated KPI goals, and coach accordingly.
Responsible for building, developing, and retaining talent necessary to drive a high-performance team, along with ensuring succession planning is in place.
Foster learning environment by supporting training and development of team.
Provide appropriate recognition as team reaches continuous improvement goals and objectives.
Position Requirements
Bachelor's degree from a four-year college or university preferred in operations, finance, logistics or supply chain management
3 years of experience in sales & operations planning and previous experience and/or training in inventory or production planning
Experience with Community Coffee, even if unrelated, may fulfill experience requirements at the discretion of the hiring manager with approval from Human Resources.
Demonstrated experience leading a team
Demonstrated proficiency in statistics, forecasting and forecasting methods with an understanding of their financial and operational impact
Proficient knowledge of Microsoft Office Products, including Outlook, Excel, PowerPoint and Word. Proficient knowledge of Production and Inventory Planning modules of SAP or similar ERP system is required
CPIM (Certified Production and Inventory Management) or similar forecasting certification Highly desired or demonstrated evidence of continuous learning in inventory management, procurement, supply chain and or demand planning
What We're Looking For
Strong analytical, organizational and presentation/facilitation skills
Strong interpersonal skills to effectively interact professionally and diplomatically with all levels of internal and external customers and cross functional team members
Excellent oral and written communication skills
Ability to handle multiple projects and deadlines simultaneously
Demonstrates behaviors that support established company values
Ability to communicate intentions, business goals, and required tasks down to direct reports
Effective delegate tasks and responsibilities to accomplish company objectives
Ability to read, analyze and interpret system specification documents
Ability to apply advanced mathematical operations or formulations
Ability to define problems, collect data, establish facts, draw valid conclusions, and recommend solutions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
Physical Demands/Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to do the following:
Frequently required to sit
Occasionally required to stand; walk; use hands to finger, handle or feel objects, tools or controls and reach with hands and arms; and talk or hear
Occasionally lift and/or move up to 25 pounds
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus
Office Environment: Most of the duties of this position will be performed inside an office environment. The noise level in the work environment is usually quiet
Our Values
Champion People Welcome Individuality, Learn Together, Encourage Each Other
Inspire Creativity Dream big, Think Fresh, Make It Happen
Wow Our Customers Serve with Purpose, Exceed Expectations, Do What's Right
Serve Our Communities Be Genuine, Bring Joy, Make a Difference
Win Together Be Brave, Have Fun, Celebrate
Community Coffee Company offers a competitive salary and benefits package including health, dental, vision, life insurance, 401(k), short- and long-term disability, paid time off and employee assistance program.
Community Coffee Company and its subsidiary companies will provide equal employment opportunities to all applicants and employees without regard to an applicant's or employee's race, color, religion, sex, sexual orientation, gender identity or expression, gender, genetic information, uniformed service, national origin, age, veteran status, disability, pregnancy, or any other status protected by federal or state law. Community Coffee Company will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested. When completing this application, you may exclude information that would disclose or otherwise reference your race, religion, age, sex, genetic, veteran status, disability or any other status protected by federal or state law. Community Coffee Company will also provide reasonable accommodations to allow an employee to perform the essential functions of a position, as required by applicable law. This application is considered current for sixty (60) days only. At the end of this period, if you are still interested in employment, it will be necessary for you to reapply by completing a new application.
