Job Description Summary

The Group Sales Manager is responsible for representing the company to customers, the public, government, and other external sources. This person will be responsible for the development and performance of all sales activities in their assigned market. Listen to customer needs, analyze this information and create tailored proposals. Negotiate and close sales while meeting/exceeding sales targets. Earn business through tailored proposals, quality and timely service in a pleasant and friendly manner. Work with management throughout the hotel and the Company. Develops strategy for and initiates potential business account interest, solicits and negotiates contracts for hotel business for a specific assigned market(s). Develops sales plan and strategy in order to meet or exceed room night and other revenue goals. Manages and negotiates account details and contracts so that all pertinent aspects of solicitation and closing are complete and documented. Communicates and plans for operations departments and participate in servicing accounts. Formulates program and submits formal sales proposals to prospective customers. Leads on-site inspections by customers, entertains customers, perform outside sales calls to develop leads. Attends trade shows/events and makes personal calls on customers that may involve travel within or outside the United States, dependent on assigned markets.

Job Description

DUTIES AND RESPONSIBILITIES:

• Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel.

• Develop new accounts, maintain existing accounts, and implement sales strategies to achieve revenue goals and maximize profits for the hotel while maintaining guest satisfaction. Develop and maintain relationships with key clients in order to produce group sales. Regularly sell hotel rooms and banquet revenues through direct client contact.

• Partner with hotel DOSMM and Regional Sales Director effectively maximizes RevPar opportunities in the local market.

• Achieve budgeted revenues and personal/team sales goals and maximize profitability within all areas of responsibility. Produce regular reports and sales forecasts.

• Identify operational situations that might impact the effectiveness ofmarketing activities and overall hotel sales performance and work with appropriate department heads on solutions.

• Create and implement hotel-level tactical sales plans that drive measurable incremental occupancy, increase average rates, increase business volume during off-peak periods. Enhance the image of the hotel in local community. Deliver sales activities/performance to ensure actual sales exceed the established revenue plan.

• Analyze current/potential market and sales trends and coordinate all activities to maintain and increase revenue and market share through added business volume and increased rate.

• Coordinate with other hotel-level departments to facilitate services agreed upon by the Sales Office and prospective clients.

• Develop and maintain positive relationships with officials and representatives of local community groups.

• Attend Evening Social and Breakfast events as a representative of the management team of the hotel and to prospect for additional sales leads.

• Ensure compliance with federal, state and local laws regarding health, safety, and alcohol services.

• Perform other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS:

• Five or more years of hotel sales related experience.

• A strong understanding on the Puerto Rico market is highly preferred.

• Ability to speak, read, and write fluent English and Spanish, other languages beneficial.

• Professional verbal and written communication skills.

• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances.

• Problem solving, reasoning, motivating, organizational and training abilities.

• Experience with Microsoft Office and Opera systems preferred.

• Ability to travel including some overnight travel is required.

• Valid driver's license required.

• Frequently standing up, bending, climbing, kneeling, and moving about the facility.

• Carrying, lifting or pulling items weighing up to 25 pounds.

• Frequently handling objects and equipment.

Additional Job Information/Anticipated

Pay Range

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Pharmacy, Dental, and Vision Insurance


• 401(k) Retirement Plan with Company Match


• Paid Vacation and Sick Days


• Paid Funeral Leave


• Sonesta Hotel Discounts


• Educational Assistance


• Paid Parental Leave


• Referral Incentive


• Doctor Clinic


• Sick Incentive


• Development Programs


• Milestone (Years of Service) Incentive


• Employee Cafeteria


• Company Paid Life Insurance


• Company Paid Short-Term and Long-Term Disability Insurance


• Various Employee Perks and Discounts

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.