Build the Possibilities. Make an Extraordinary Impact.
The Health Coachis responsible for providing health coaching to members, across all brands, with chronic diseases.
How you will make an impact:
Primary duties may include, but are not limited to:
Makes outbound telephone calls to members for follow-up post hospital discharge to conduct behavioral assessments to identify individual member knowledge, skills, and behavioral needs.
Coordinates specific health coaching to address objectives and goals as identified during assessment.
Implements coaching plan by using behavior change principles to identify member barriers and develop ways to overcome those barriers.
Coordinates with the nurse case manager to provide feedback on member goal attainment and clinical issues.
Monitors and evaluates the interventions and modifies.
Minimum Requirements:
Requires BA/BS in appropriate field of specialization (examples such as Health Education, Exercise Physiology, Respiratory Therapy or Dietician) and minimum of 3 years of related experience in health education, exercise instruction, or patient education; or any combination of education and experience, which would provide an equivalent background.
Certification, advanced certification, and/or license appropriate to field of specialty as required.
For associates working within Puerto Rico who are member or patient facing either in a clinical setting or in the Best Transportation unit, a current PR health certificate and a current PR Law 300 certificate are required for this position.
Preferred Skills, Capabilities and Experiences:
BA/BS in appropriate field of specialization such as Social Work, Nursing and Counseling preferred
Experience in health coaching/case management and telephonic services with members with a broad range of chronic disease management preferred
Clinical licensure for the state of Ohio - LSW, LISW, LPN, RN, LPC, etc. preferred
Strong oral, written, and interpersonal communication skills, problem-solving skills, and computer skills preferred
Knowledge of behavioral and/or clinical assessment techniques preferred
Health and/or patient education preferred
Behavior change techniques preferred
Understanding of disease management principles preferred
