Our client, who is a leading name in Global Advertising, Digital Media, and AdTech Solutions, is seeking a Salesforce Administrator to join our Global BA and Platforms team. Reporting to the Business Applications Manager, the primary function of the role is to facilitate the translation of business needs into digital processes through the planning, deployment, and support of Salesforce.
RESPONSIBILITIES:
Salesforce configuration and management, including staging and testing of new releases and customizations
Manage current and future projects, gathering requirements, and creating technical requirement documents.
Contribute to improvements of operational business systems and processes in relation to the use of Salesforce to support business growth and efficiency
Responsible for maintaining documentation for applications, processes, and procedures
Develop and track performance metrics of applications and user adoption
Work with department managers and internal teams to analyze and resolve problems associated with technical issues
Perform incident management and response procedures to ensure all incidents are addressed appropriately
Manages end user accounts, permissions, and access rights
REQUIREMENTS:
4+ years of admin experience with Salesforce is a MUST, including Sales Cloud, Service Cloud, and Experience Cloud.
A resourceful, motivated self-starter with the ability to complete work independently and on time
Strong verbal and written communications skills in English
Ability to learn new technologies to implement and support in a dynamic environment.
A proactive team-player with the ability to multitask, think creatively, and learn quickly in a fast-paced, results-driven environment.
Programming capabilities with JavaScript, SQL, and/or HTML
Knowledge of ERP systems, NetSuite would be highly desired
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
