Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 333-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus including at a network of Eskenazi Health Center sites located throughout Indianapolis.
FLSA Status
Non-Exempt
Job Role Summary
The Check-Out Clerk performs a variety of clerical and patient service duties necessary to maintain efficient flow of operations in the clinic/hospital/office setting.
The Check-Out Clerk for the OBGYN clinic will be responsible for connecting with each patient at the end of their clinic visit. They will review the After Visit Summary with the patient and schedule all future clinic and ancillary appointments. The Check-Out Clerk will schedule future referrals that have been ordered and process the check-out in the Electronic Medical Record. Attention to detail and critical thinking is required of this position. Knowledge of Microsoft Office functionality is desired but not required. Customer Service is a key component of this position.
Essential Functions and Responsibilities
Proactively contributes to Eskenazi Health's mission: Advocate, Care, Teach and Serve with special emphasis on the vulnerable population of Marion County. Models Eskenazi Health values
Performs a variety of clerical and patient service duties necessary to maintain efficient flow of operations in the clinic/hospital/office setting
Adapts activities/behaviors to reflect and ensure adequate service appropriate to the age of the patients served (i.e. neonatal, infant, pediatric, preschool, school-age, adolescent, adult, geriatric)
Checks-out patients. Checks in patients.
Establishes priorities, meets deadlines, follows written and verbal instructions
Knowledge of third party payers, familiar with ICD9, modifiers and coding related to clinic check-out
Knowledge of patient scheduling procedures
Retrieves medical records as needed and prepares chart for physician visit
Discusses the patient obligation policy with patient/family
Accountability for accuracy of data collected and entered into systems
Communicates effectively and maintains a positive working relationship with patients, management and employees to promote teamwork and positive image of Eskenazi Health Services
Job Requirements
High School Diploma or GED required
Must pass a pre-test
Must complete outpatient registration program, and pass the exam with a score of 90% or higher
Pass annual competency exams as required
Maintain 95% accuracy on data audits
Accredited by The Joint Commission and named as one of Indiana's best employers by Forbes magazine for two consecutive years and the top hospital in the state for community benefit by the Lown Institute, Eskenazi Health's programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city's primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the only verified adult burn center in Indiana and Sandra Eskenazi Mental Health Center, the first community mental health center in Indiana, just to name a few.
