Job Description:

RESPONSIBILITIES:

Kforce has a client that is seeking a Communications Infrastructure Coordinator in Ashburn, VA.

Summary:
This role is involved in programming through API interfaces and administratively through collaboration platforms. Change control and change management are equally important skillsets to help successfully implement system maintenance and change. The ideal candidate should have a demonstrated motivation towards troubleshooting issues within the unified communications system. Duties also include mentoring less experienced technical staff and serving as an escalation point for more complicated issues.

The Communications Infrastructure Coordinator performs other related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.

REQUIREMENTS:

• Demonstrated experience being self-motivated to drive, explore, and learn new technologies


• Network troubleshooting and a foundational understanding of network architecture and methodologies necessary


• Professional administration experience with Zoom, and AWS. Familiar with ITIL management principles


• Zoom Phone and Digital Workspace experience


• Specific experience working with Call Center technologies, and call flows


• Experience with Python, or other object-oriented programming languages


• Ability to manage, administer, support, train in, and troubleshoot system applications and their infrastructure environment


• Demonstrated technical problem identification, mitigation, and problem-solving skills, superior service orientation and excellent attention to details


• Cisco CUCM knowledge is a plus


• Specific automation within AWS Connect or other AWS services and other platforms is a plus

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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