Position Title: Assoc Customer Experience Agent (Part-Time)
Location: Davenport, IA, United States
Description: The part-time Associate Customer Experience Agent provides a wide range of solutions and services to our residential customers in a collaborative workspace. Our Customer Experience Agents utilize policies, procedures, systems and programs to place various service and emergency orders, answer billing and credit related questions and handle sensitive customer issues. The training provided will prepare you to assist customer needs, perform research and follow-up on customer accounts. This position will also perform additional responsibilities as requested or assigned.
Part-time position with competitive hourly pay, no benefits package included.
Responsibilities: Training/Staffing Hours:
Training hours and assigned schedules for this position are typically staffed in 4-5 hour shifts during the following timeframes: Monday-Friday 7:00am-7:00pm.
At MidAmerican, we pride ourselves in providing thorough and detailed job training. Training is taught in phases which allows you to learn the material, apply it and collaborate with other employees.
Our employees work an assigned schedule.
It is important to know, as a utility that provides an essential service, our customers depend on us. Our customer experience center is staffed 24/7 and attendance is extremely important.
Qualifications:
A completed high school diploma, GED or high school equivalency diploma, is required.
MidAmerican Energy Company conducts and verifies qualifications are met through a pre-employment background check and drug screen.
Additionally, MidAmerican Energy Company is a drug-free workplace, and employees are subject to random drug screens.
A minimum of 12 months of customer service or service industry related experience with proven customer service skills.
Accurate keyboarding skills required.
Basic proficiency with Microsoft Outlook.
Effective oral, listening and written communication skills.
Effective interpersonal skills.
Effective analytical skills to handle escalated customer situations; recognize patterns in data, information or events in order to draw logical conclusions and make recommendations for action.
Ability to remain seated in workstation for extended periods.
Ability to be flexible for 1st and 2nd shifts, weekend and holiday schedules in a 24/7 environment.
Effective problem-solving and decision-making skills.
High degree of accuracy, attention to detail and follow-through.
Ability to prioritize and handle multiple tasks and projects concurrently.
Please submit a resume with application.
Employees must be able to perform the essential functions of the position, with or without an accommodation.
We celebrate diversity, equity and inclusion, and we are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law.
