Job Description:

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what's next. Powered by the nation's largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation's largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

Responsible for managing the prioritization and requirements for new product/feature asks and conducts user need analyses for ancillary products so that business and financial objectives are achieved. Manages ongoing product management of new and existing digital features for our Comcast Business Enterprise Custom Solutions. Conducts the planning, analysis and monitoring required to ensure customer and business needs are met for prioritized product features. This job is an individual contributor role that does not have direct responsibility for supervision or performance management of staff.

Job Description

Core Responsibilities

• Internalizes and represents the Voice of the customer throughout the product lifecycle.


• Performs competitive analysis and conducts market research.


• Maintains Portal Roadmap and backlog for all requested Enterprise Custom Digital Work.


• Partners with product development to deliver high quality products and features on time.


• Participates in the strategic planning for enhancements to product content, user experience designs, and digital features.


• Assists in identifying opportunities and risks of prioritized digital features. Concisely communicate trends, opportunities and risks, develop and defend POV for product features/benefits.


• Determines customer and operation communication/support strategy for prioritized features


• Conducts feasibility assessments, capability gap analysis (i.e., what is wanted vs. what is attainable).


• Partners with product development teams to determine all feature dependencies and ensures all required work is accounted for and prioritized.


• Regularly reviews and collects feedback on upcoming feature designs and communicates roadmap to key stakeholder


• Consistent exercise of independent judgment and discretion in matters of significance.


• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.


• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.


• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.


• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.


• Win as a team - make big things happen by working together and being open to new ideas.


• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.


• Drive results and growth.


• Respect and promote inclusion & diversity.


• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Customer Experience (CX); Analytical Thinking; Product Management

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

7-10 Years

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