Job Summary The Customer Service Specialist role acts as an advocate of the customer to departments throughout the company which are responsible for fulfilling customer demand. Likewise, the Customer Service Specialist represents Positronic to the customer, either on behalf of or in conjunction with all departments responsible for servicing the customer after the sale. Job Responsibilities Provides the highest level of customer service possible via e-mail, live chat, telephone, in person, or other Builds and maintains customers relationships Acts with friendliness, courtesy, and respect in all customer interactions Investigates and resolves customer issues including those related to delivery, quality, and finance Must regularly exercise independent judgement when determining appropriate escalation for customer concerns Teams with Sales team to keep account activates up to date Must have the ability to work well alone and in teams of co-workers Must possess the ability to follow instructions, accept constructive criticism, and convert this information into a productive and positive outcome. Must work with the EHS department to ensure all local, state, and federal regulatory agencies requirements are met; OSHA, NFPA, DNR, EPA and Amphenol sustainability practices. Must work with the Quality department to ensure all quality standards are met for AS9100 certification. Comply with company policies and procedures. Perform other duties as assigned. Requirements Education: High School diploma or GED required. 6 months to a year Customer Service experience Physical: Must be able to sit, stand, walk, bend, stooping, twist, reach, reach overhead. Must be able to lift and carry 0-20lbs, occasionally Shift: 1st (Monday-Friday, 8:00am-5:00pm) Knowledge: English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Production and Processing — Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods. Skills: Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Attention to Detail —Being careful about detail and thorough in completing work tasks. Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources. Reading Comprehension — Understanding written sentences and paragraphs in work related documents. Speaking — Talking to others to convey information effectively. Time Management — Managing one's own time and the time of others Abilities: Near Vision — The ability to see details at close range (within a few feet of the observer). Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences. Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.