The Facilities Data Support Specialist will assist leadership in the daily function of work order control. This position's primary responsibility is to support end users with data and report requests and software issues and questions utilizing our internal ticketing system. Supporting end-users will include but is not limited to setting up dashboards, creating and testing queries, lists, and canned reports, creating data exports to move data from one system to another, and troubleshooting error messages. Supporting end-user will include but is not limited to tracking work orders and follow-up on status, setting up new employee phones, creating and sending reports.
This position will support the department with data and report requests as well as software issues and questions utilizing the CMMS system. Supporting the department will include but is not limited to running reports, running tests on software, exporting data, and troubleshooting error messages.
The Data support Specialist will work collaboratively with team members to fulfill requests and/or gather information and escalate if necessary. This position will utilize database applications and tools including but not limited to the current CMMS system Job Description
Functional Accountabilities
Monitor
Monitor current CMMS system and decide when to escalate work orders.
Monitor current CMMS system and ensure work is being accepted by workers and escalating to management when work orders are not being accepted.
Data and Software Support
Fulfill Data Services ticket requests, per the users' requirements.
Create database queries and exports for list pulls.
Develop reports and dashboards using the current CMMS system.
Troubleshoot and resolve error messages in a variety of Data Services systems
Analyze requirements and consult with end users to ensure expectations are met.
Serve as a data expert for the Department
Assist in end-user training and troubleshooting
Administrative Support
Follow-up with the requester regarding work orders, in a timely manner, upon receipt
Communicate to requester the steps for completion of work orders and provide follow-up information
Assist new team members with general information when necessary
Anticipate and responds to customer needs; follows up until needs are met
Teamwork/Communication
Demonstrate collaborative and respectful behavior
Partner with all team members to achieve goals
Receptive to others' ideas and opinions
Performance Improvement/Problem-solving
Contribute to a positive work environment
Demonstrate flexibility and willingness to change
Identify opportunities to improve clinical and administrative processes
Make appropriate decisions, using sound judgment
Cost Management/Financial Responsibility
Use resources efficiently
Search for less costly ways of doing things
Safety
Speak up when team members appear to exhibit unsafe behavior or performance
Continuously validate and verify information needed for decision making or documentation
Stop in the face of uncertainty and takes time to resolve the situation
Demonstrate accurate, clear and timely verbal and written communication
Actively promote safety for patients, families, visitors and co-workers
Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance
Minimum Education
High school or GED
Minimum Work Experience
2 years CMMS management experience (Preferred, but not required) 1 year Customer service 2 years Data entry experience
Required Skills/Knowledge
Proficient in Microsoft applications (Word, Excel, PowerPoint). Needs to be flexible, courteous, patient, and a positive team player exercising a high level of professionalism at all times. Should be able to adapt easily to constant changing situations, display strong time management skills and be able to produce prompt and effective results.
C&W Services is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, protected veteran status or any other characteristic protected by law.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com . Please refer to the job title and job location when you contact us.
