DSS, Inc. is a drug and alcohol free workplace (DFWP). DSS, Inc. is an Equal Opportunity (EOE), Affirmative Action (AA) employer that invites and encourages minorities (M), women (F), veterans (V), veterans preferred (V Preferred), LGBT (Lesbian, Gay, Bisexual, Transsexual) and individuals with disabilities (H) to apply. We are ADEA and ADA compliant.
Travel Percentage: Road Warrior
Job Location: REMOTE POSITION - Anywhere, FL
Job Shift: Day
Position Type: Full Time
Job Category: Training
Education Level: 4 Year Degree
POSITION SUMMARY: The Implementation Specialist promotes DSS Inc.s mission by providing the highest level of care and training to our clients. Supports and trains our clients in various situations related to the learning and use of our products and services.
An RN or LPN license is required.
DUTIES AND RESPONSIBILITIES:
Essential Duties:
Travel approximately 36 weeks per year to include weekends and holidays when necessary while abiding by DSS Employee Expense Compliance Agreement
Creation and delivery of Training Plans, Syllabi, Web Based Presentations and Training Materials
Provide on-site, in person training in both classroom settings and one on one mentoring formats
Provide on-site support during customer Go Live
Delivers product demonstrations to potential or existing clients as well as internal staff
Submits signed, on-site certification documents upon completion of training
Reviews application set up with appropriate staff
Other Duties:
Responsible for verbal and written communication with clients and documentation of work activities and work processes
Participates in internal and external Site Kick Off calls
Attends Scrum Calls, Sprint Planning Sessions, Core Team Meetings, Development Planning Meetings as directed
Participates in Quality Assurance Testing and troubleshooting of product
Assists Documentation Department in the creation of Product Manuals
Gathers requirements for workflow process and is involved with the configuration of application
Works on Home Based Assignments when not on the road as given by the Training Manager or Director
Cross train on other products as assigned by Training Director
Abides by policies set forth in DSS and Departmental Handbook including Timesheet and Expense submissions
SECURITY AND PRIVACY DUTIES AND RESPONSIBILITIES
Individuals working for DSS will be subject to security and privacy requirements as explained in HIPAA, FedRAMP, and NIST 800-53. Additionally, they are required to undergo specific FedRAMP training to ensure compliance with all associated controls and responsibilities in the day-to-day performance of their duties. Individuals working in departments that are considered to be in the high-risk category will be required to undergo advanced training based on their role and level of access. Individuals with access to modify data and the configuration baseline will require further training.
The preceding functions are examples of the work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind work assignments and make a reasonable accommodation as needed.
QUALIFICATIONS:
Skills:
Required:
Prior EMR / EHR implementation
Skilled in client process and training activities with 100% client focus and strong commitment to following up on client issues until resolution
Ability to identify the importance or impact of issues and situations occurring within a clients workflow process and takes appropriate actions to suggest or introduce alternative processes or resolutions (i.e. workflow process consulting)
Ability to effectively organize time while identifying barriers to progress, proposing solutions and setting priorities
Excellent listening skills and clear and concise presentation skills
Proficient in Microsoft Office Products (Word, Excel, PPT)
Aptitude for understanding technical processes and the ability to learn new software as needed
Hands on implementation experience in a hospital or clinical setting
Desired:
Knowledge of Camtasia, Articulate, Captivate or other authoring tools
E-Learning development
Fluent in the terminology used in the technical specialty that the product has been designed to support.
Education:
Required:
Bachelors degree
Equivalent experience or combination of education and experience considered
Desired:
Professional training in a medical discipline
Certification(s), Licenses:
Required:
An RN or LPN License is required.
Desired:
Training Focused Certifications
Years of experience in a similar role:
Required:
3+ years prior software implementation experience
Desired:
Prior VA or commercial Implementation experience
PHYSICAL DEMANDS:
Standing
25% per day
Sitting
60% per day
Walking
10% per day
Stooping
5% per day
Lifting
5 10 lbs. daily x 2 (normal workday)
50 lbs. unassisted when travelling with luggage
Computer Work
50% per day
Telephone Work
25% per day
Reading
25% per day
Other, please specify
Travel apx. 36 weeks per year via common carrier and/or auto
