Implementation Project Manager

Overview

The Implementation Project Manager will be responsible for managing and coordinating multiple implementation projects within Edifecs. This role will serve as the primary liaison between the Customer teams and the Edifecs teams including implementation/delivery, Product and other relevant teams as necessary, ensuring that products/solutions delivered align with agreed upon Customer requirements and scope. The successful candidate will also be responsible for capturing Customer feedback, understanding the reasons behind any gaps, and managing the process to triage and resolve these gaps. The candidate will also support the internal delivery teams from program coordination, communication and management standpoint.

What you will do:

• Oversee and manage multiple implementation projects within Edifecs Professional Services Organization.
• Maintain responsibility for the entire lifecycle management for implementation projects - including business requirements definition, process and fit gap analysis, test plans, testing & implementation, go-live plans and post-implementation review, resource management (time, allocation, etc.), coordination and calendars, budget, status reporting, executive updates, issue management, risk management.
• Foster and maintain a healthy collaboration between teams, ensure transparent and strategic communication between teams and manage timely resolution of escalations.
• Review project artifacts to confirm alignment with project requirements, scope and timelines, identifying product enhancements as needed.
• Create and manage project and proposal plans, documentation, content, estimates.
• Coordinate with cross-functional teams, including delivery team, product development, customer support, and other teams, to ensure smooth implementation, integration and delivery of agreed upon solutions and scope and set up and follow triage process with internal departments to manage problem resolution process.
• Develop project plans by partnering with Customer and Edifecs leads/stakeholder and monitor progress against these plans.
• Act as the primary point of contact for customers during the implementation and ensure consistently excellent delivery and effective communication.
• Build strong relationships with key customer stakeholders to understand their business needs, objectives, and expectations and leverage these to influence processes and other necessary aspects to ensure Customer success.
• Ensure that the implementation teams are aligned with customer requirements and agreed upon scope and that any deviations are promptly communicated and addressed using change control process.
• Lead fit gap process and partner with Customer and Edifecs stakeholders to understand and assess the underlying reasons for any gaps between customer expectations and the solution scope.
• Domestic travel required up to 25%.

What you will bring:

• Bachelors degree in Business Administration, Healthcare Management, Information Technology, or a related field; Masters degree preferred.
• 5+ years of experience in project management, preferably within the healthcare software industry.
• Proven experience managing concurrent complex enterprise application implementation projects with multiple stakeholders.
• Strong understanding of healthcare industry standards, regulations, and practices.
• Excellent communication, negotiation, and interpersonal skills, with the ability to build and maintain strong customer relationships.
• Analytical mindset with the ability to identify, assess, and resolve issues effectively.
• Proficiency in project management tools and methodologies (e.g., Agile, Scrum, Waterfall).
• Technical background with Enterprise Applications is a plus.
• PMP, Six Sigma, or similar certification is a plus.

Note: Base pay offered may vary depending on location, job-related knowledge, education, and experience.We are pleased to offer our associates a comprehensivewell-beingplan.Our offerings include medical, dental, vision, life,and disability insurance, a401(k) retirementsavings plan including anEdifecsmatching contribution,and up to 25 days of PTO and 10 holidays per year.More information on these and additionalwell-being offerings can be foundhere.

About Edifecs

Edifecsis a premier technology company in the U.S. Healthcare market with solutions focused on interoperability, workflows, risk adjustment, value-based care payments, and analytics.Edifecssolutions are used by leading healthcare entities including, payers, providers, employers,third-partyadministrators, and government agencies. With innovative technology and solutions,Edifecshelps its customers by optimizing the secure exchange and processing of administrative and clinical data, reducing the cost of complying with regulations, and automating workflows involved in multiple core processes within the healthcare ecosystem.Edifecsis a frontrunner in providing solutions for B2B data exchange, streamlining key workflows in areas such as enrollment, risk adjustment, and alternative payment models. With the advent of FHIR and new regulatory guidance from HHS,Edifecshas emerged as a leader in easing the effort associated withachieving compliance with new federal rules and in making the healthcare consumer the primary stakeholder.Edifecssolutions are offered in bothOn-Premiseand SaaS models. The company is headquartered in Bellevue, Washington, with additional offices in Atlanta, Georgia,and Mohali, India, an engineering center in Moldova, and has more than 700 employees.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or another legally protected status.

Edifecs will provide reasonable accommodation to individuals with disabilities who need assistance applying for a job. Please contact careers@edifecs.com for more information.

Edifecs Confidential and Proprietary Edifecs Inc.

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