Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate. Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.
Job Description
Under general direction, the Project Manager Associate communicates with clients in a professional and timely manner to achieve and maintain a strong customer relationship; proactively guides and tracks the progress of small and large, complex project completion A to Z, initiates meetings with all lab personnel involved with successful project completion; and provides customer voice companywide, escalating issues to management when necessary.
This position requires exceptional ability to prioritize duties efficiently with a proactive approach, attention to issues important to all internal and external parties, ability to listen and persuade others to aid in the quest for desired outcomes while maintaining an approachable, open demeanor with all project related team mates. The Project Manager Associate will also actively participate and be accountable for the project management functions as outlined below:
Essential Job Duties & Responsibilities:
Serve as the liaison between clients, the sales team, the laboratory, and the finance team to achieve project goals.
Manage projects from start to finish, including contract execution, project setup, execution, and evaluation of results.
Respond to client inquiries in a professional and timely manner, handling technical explanations and escalating issues as needed to the appropriate team leader, manager, or director.
Maintain accurate and complete account information, contact logs, and project profiles in the Client Service Module of ATLAS, and relay project information to the laboratory effectively.
Review the contact logs of the Sales group and Project Managers, initiate process improvement measures, and address client concerns promptly, escalating issues to management when necessary.
Utilize LIMS to manage project accuracy and status.
Set up media shipment guidelines and provide or seek appropriate personnel for technical support to clients and sales staff.
Generate quotes as needed.
Proactively participate in collection activities.
Perform other duties as assigned.
Qualifications
Minimum Requirements:
BS degree in science or an environmental field required; previous environmental industry experience and familiarity with EPA or Toxic Organic methods preferred.
At least one year of project management experience involving multiple departments from contract to project completion preferred.
Knowledge of analytical considerations and/or compound data such as vapor pressure, polarity, chemical reactivity, standard preparation techniques, and column and detector selection, to provide a technical understanding when working with clients.
Effective written and oral communication skills.
Previous sales or customer service experience with knowledge of the sales cycle and required documentation.
Excellent organizational skills to manage multiple projects with high accuracy and attention to detail.
Proficiency in using various computer programs, including Word and Excel.
Consistent and professional problem-solving approach in a time-sensitive, production-oriented environment.
Strong interpersonal skills and demonstrated teamwork, working closely with various departments to maintain strong working relationships.
Ability to perform the physical requirements of the job, such as sitting for up to 8 hours per day and using a computer and telephone for prolonged periods.
Authorization to work in the United States indefinitely without restriction or sponsorship
Professional working proficiency in English is a requirement, including the ability to read, write and speak in English
Physical Requirements:
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. While performing the duties of this job, the employee is frequently required to use dexterity and coordination using hands to finger, handle of feel objects, view a monitor, reach with hands and arms; and stoop and kneel. Hearing and speaking are needed to listen effectively and talk with individuals in person or on the phone. Specific vision abilities required by this job include; close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
The employee is frequently required to sit, stand and move from place to place within the facilities. The employee is occasionally required to push handcarts with objects on board weighing up to 50 pounds and lift up to 15 pounds. Lifting of objects in excess of 15 pounds will require authorized personnel or team lifting. The employee is also required to reach items above and below standard desk or table level.
Eurofins Air Toxics Inc. is an Equal Opportunity Employer and maintains a drug free workplace.
Additional Information
Compensation range: $23-$26 per hour depending on experience and qualifications. Position is full-time, 8am - 4:30pm, plus overtime as needed.
Eurofins Environment Testing (USA) provides a compensation range for informational purposes, the actual base compensation may vary based upon, but not limited to, relevant experience and skill set, base compensation of internal peers, business sector, and geographic location.
As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work. We offer excellent full-time benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays, paid time off, and dental and vision options.
We support your development!Do you feel you don't match 100% of the requirements? Don't hesitate to apply anyway! Eurofins companies are committed to supporting your career development.
We embrace diversity!Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.
Sustainability matters to us!We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!
Find out more in our career page: https://careers.eurofins.com/
Company description: Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.
The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and agroscience contract research services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.
In over 35 years, Eurofins has grown from one laboratory in Nantes, France to 61,000 staff across a decentralised and entrepreneurial network of ca. 900 laboratories in 61 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.
In 2023, Eurofins generated total revenues of EUR 6.515 billion, and has been among the best performing stocks in Europe over the past 20 years.
Eurofins is aM/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.
