Position Summary:
The EVP Commercial Loan Operations supports the delivery of operational initiatives by helping develop and overseeing the implementation of strategies relative to the commercial servicing, secondary marketing, funding, and investor efforts within Community Bankshares Inc. and will oversee daily operations for our clients portfolios of commercial loans. This individual has a team of direct reports who require ongoing mentorship, training, and regular review of assigned activities to ensure an equitable distribution of work among the staff based upon experience levels, complexity of task and timing of requirements.
Essential Functions/Job Duties:
Oversee day-to-day activities for various operational teams performing tasks associated with, but not limited to: loan servicing, investor relations, loan documentation and closing, construction servicing and various other loans terms housed in servicing system of record.
Lead, mentor, and manage junior to mid-level management staff, fostering a culture of collaboration, accountability, and continuous improvement.
Maintain visibility into the status of daily task assignments to ensure items are executed timely, accurately, approved by authorized personnel and distributed to appropriate recipients where applicable.
Serve as primary point of escalation and project coordination for respective areas of responsibility.
Represent the company in resolving non-compliant issues through verbal and written communication with both internal and external parties.
Identify opportunities for process improvements and implement best practices to enhance service delivery and operational efficiency.
Establish and monitor key performance indicators (KPIs) for respective areas of responsibility to track operational performance and drive continuous improvement initiatives.
Continuously evaluate resources to ensure established service level objectives are achievable and met, and staff is appropriately utilized and performing; make recommendations to upline manager where applicable.
Stay abreast of changes in industry standards.
Such other activities as may be assigned by your manager.

Minimum Qualifications (Knowledge, Skills and Abilities):
Bachelors degree; preferred field of study: real estate, finance/accounting, business or equivalent combination of education and experience
Minimum of 12+ years of industry and/or relevant experience, typically with 2+ years in a VP level role or external equivalent.
High comfort level with use of various industry related software systems
Ability to multitask
Strong attention to detail and accuracy
Strong communication skills (written and verbal)
Strong analytical abilities, good judgment, strategic and process thinking
High degree of professionalism
Ability to work as a team player
Pro-active approach to problem recognition and resolution
Strong leadership skills
Physical Demands and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
While performing the duties of this position, the employee is regularly required to talk or hear. The noise level in the work environment is usually moderate. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
The employee frequently is required to use hands or finger, handle, or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Onsite work environments are climate controlled. _____________________________________________________________________________
Note:
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.