Summary
The Program Coordinator, under the supervision of the Operations Director, is responsible for assisting in the development and administration of wellness programs of the YMCA of Central Kentucky. This position will require exceptional customer service skills, flexibility in scheduling and comprehensive knowledge of the YMCA's programs and services. This position requires flexible availability mornings, afternoons, early evenings, and weekends. This position will also be in direct service 30 hours a week working the wellness floor and may include personal training and/or leading group exercise classes.

Work days will be Tuesday through Saturday, typical work hours will be during the day with one evening per week. Facilities close by 9pm.

Anyone currently certified as a personal trainer will be paid at a higher rate during personal training sessions.

Essential Duties and Responsibilities

Provides superior customer service to all members and program participants in wellness and other areas as assigned.
Focuses on member and participant engagement by providing a warm welcome, sincere interest in each individual and strong follow-through to ensure a quality experience for all.
Assists the Operations Director in the recruiting, training and supervision of staff and volunteers needed to run successful, quality YMCA programs
Assist in developing and maintaining safe and clean program facilities
Includes contacting/responding to volunteers/program participants via email, phone, or in person in a timely manner
Assist in the recruiting of program participants through communication and marketing efforts.
Assist in the evaluation of program effectiveness
Perform random quality checks of programs and events as needed
Assist in the supervision of volunteers and part-time staff.
Personal Training members and conducting wellness orientations, and egym appointments.

Qualifications
This position requires strong organizational, communication, interpersonal relation skills and an ability to work independently at times without direct supervision. Must understand how to build relationships and have strong interpersonal skills. Must have a proven track record and a passion for exercise, nutrition, healthy living and helping others live a healthier lifestyle. Strong social media acumen preferred. Highly motivated with the consistent ability to meet/exceed goals. Demonstrate ability to multi-task and adapt to changing contexts and priorities. Ability to understand, adapt to and interact with diverse people, teams, perspectives, and cultures. A basic knowledge in kinesiology, event planning and program development is vital.
Must be CPR certified within 60 days.
Must be actively working towards Personal Training Certification with completion within 60 days

Education/Experience

College Education preferred
Minimum of 2 years experience working in wellness programming
Personal training certification required

Special Skills or Requirements

Interpersonal Skills:
Respond effectively to the most sensitive inquiries and complaints
Must be able to maintain positive working relationships with internal/external customers
Must be able to persuade and motivate others into action
Must have the ability to adapt to changing situations such as strategic initiatives
Must possess a positive attitude
Must be a highly motivated self-starter
Must possess a true passion for the YMCA and its mission of serving people

Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure
Ability to compute rates, ratios, and percentages and be able to interpret data for effective decision-making

Reasoning Skills
Ability to interpret an extensive variety of technical instructions and data and draw well-thought conclusions for effective decision-making and planning
Ability to read, analyze, and interpret complex documents
Must be able to define problems, collect data, establish facts, and draw valid conclusions

Ability to read, analyze, and interpret complex documents
Must be able to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret an extensive variety of technical instructions and data and draw well-thought conclusions for effective decision-making and planning

Office and Computer Skills
Must be able to operate standard office and computer equipment
Microsoft Word and Excel
Must be able to operate standard software programs and have the ability to learn and effectively navigate technology solutions such as PlayerSpace, Daxko and other programs as required.

Physical Demands
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Employee is regularly required to use hands to fingers, handle, or feel; reach with hands and arms; run, climb or balance; and talk or hear. The employee frequently is required to sit, stand, walk, stoop, kneel or crouch. The employee must regularly lift and/or move up to 10 pounds, and occasionally move up to 100 pounds.

Work Environment
Characteristics of the work environment are representative of those that may be encountered by an employee while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
The employee is frequently exposed to outside weather conditions. The employee is occasionally exposed to warm or cool inside conditions. The employee is occasionally exposed to moving mechanical parts and frequent body traffic in work areas. The noise level in the work environment is usually moderate with high traffic.

Effective End Result

Steady growth in program scope and quality resulting in target enrollment numbers being met or exceeded
The YMCA is viewed as a community leader for youth, teen and family programming
A highly motivated and competent team of staff and volunteers
The mission and purpose of the YMCA is positively interpreted to members, participants and the community

This job description is not intended to be all-inclusive, but to provide a basic structure of duties; employees may be requested to perform other reasonable related duties as assigned by the immediate supervisor or management.