We are seeking a dedicated and experienced Business Product Owner (BPO) to oversee a proprietary internal application related to long term healthcare benefits strategies. In partnering with our national teams and guidance from our Executive steering committee, the BPO will be responsible for complete management of the application. Working within a matrixed environment, strong motivation, discipline and innovation are the keys to success for this role.
Essential Duties and Responsibilities
Develop and manage project plans, timelines, and deadlines to ensure successful application deployment and enhancements
Work closely with offshore development teams to coordinate development efforts and ensure alignment with project goals
Partner with the internal IT team to address technical issues and facilitate smooth operations
Assist in the national rollout of the application, ensuring all regions are equipped and trained for successful implementation
Implement a "train the trainer" program to empower regional trainers and ensure consistent application usage
Lead team to create comprehensive training materials, presentations, and instructional videos to support user onboarding and ongoing education
Provide real-time live support to users, addressing inquiries and troubleshooting issues as they arise
Collect and analyze feedback from various users to assess application performance and identify areas for enhancement
Develop detailed requirements for enhancements and manage the testing of changes to ensure quality and functionality
Monitor trends in application usage and pull reports from the database to gain insights into user behavior and application performance
Partner with the marketing and communications team to develop appropriate marketing materials that promote the application and its benefits
Required Education and Experience
Bachelor's degree in Business Administration, Information Technology, or a related field is preferred or the equivalent work experience.
Proven experience in project management, preferably in software/application management
Strong understanding of application development processes and methodologies.
Experience working with Employee Health Benefits programs including Medical, Dental, Vision and Stop Loss coverages.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams.
Experience in training and support, with a focus on user engagement and satisfaction.
Proficiency in data analysis and reporting tools to monitor application usage and trends.
Ability to develop training materials and presentations that are clear and engaging.
Knowledge, Skills and Abilities
Possesses a strong drive to achieve results and exceed expectations
Exhibits a self-motivated attitude, thriving in a fast-paced and dynamic environment
Ability to build and foster relationships within a matrixed business environment
Must be organized, detail oriented and able to translate big picture ideas into application objectives
Utilizes analytical thinking to evaluate options and make informed decisions that drive project success
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is:
Frequently required to sit; speak or hear; use hands to finger, handle, feel objects, and reach with hands and arms;
Occasionally required to stand and walk;
Extensive use of computer and keyboard and viewing of computer screen is required;
Specific vision abilities required by this job include vision, and ability to adjust focus.
Other working conditions are normal for an office environment.
WORK LOCATION
Work is typically performed in a hybrid manner at MMA East's Conshohocken, PA office
We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. Marsh & McLennan Agency offers competitive salaries and comprehensive benefits and programs including health and welfare, tuition assistance, 401(k), employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: http://marshmma.com/careers
