Primary Function:

•    Daily interface with internal and external customers to determine their needs and priorities

•    Process purchase orders, verify engineering status, check job histories, analyze future needs, validate WIP and inventory levels

•    Monthly (bi-monthly) program reviews of customer demand, finished goods (stock), hardware and tooling requirements

•    Requisition and evaluate material requirements

•    Release orders to production to support lead-time demand and monitor process flow

•    Audit Min/Max levels and manage VOI sales

•    Schedule/coordinate new program review meetings 

•    Maintain customer files – active & inactive

•    Expedite urgent requirements

•    Update monthly / weekly customer reports

•    Analyze/interpret various internal MRP reports (E2-Shoptech System).

•    Production Team member – participant in weekly meetings – plan and coordinate, production schedule with key personnel, assist with annual inventory

•    Costing out Non-Conformance Reports (NCR’s)

•    Navigate customer Portals:  Northrop (OASIS), Boeing (EXOstar/BPN), Bell Helicopter, Cessna (Textron portal), Bombardier, Spirit, Gulfstream (ESIS) UTAS (Aerovantex), 

•    Develop, track, and obtain yearly and quarterly goals

•    Assist supervisors and managers to identity and resolve production problems.

•    Limited traveling

Secondary Function 

•    Cross train – Shipping / Outside Processing

•    Coordinate daily shipments via “daily ship sheet” with team (quality, shipping, customer service, and accounting).

•    Billing and Invoicing (Close out and invoice daily shipments as required).

•    Preparation of final shipping documents, call truck lines, complete bills of lading, etc.

•    Purchase order requirements on outbound product and receivers on inbound product

•    Daily Register – create monthly worksheets, enter sales and bookings data daily, interpret imbedded Excel formulas and distribute to internal employees

•    Maintain finished goods file

•    General Support.

Skills required:  

•    High School diploma or general education degree (GED) required.   

•    2-3 years customer service experience beneficial  

•    Strong communication skills, problem solving, time management.

•    Knowledge of MS application.  Strong Internet knowledge for accessing customer information and the ability to learn new systems and applications. 

•    Enjoys learning new skills and quickly adapts to organizational change.

•    Fast paced environment – stress tolerance. 

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