Department: Muma College of Business-St Petersburg Campus

Salary Plan: Temporary

Hiring Salary/Salary Range: $20.23/hour (29 hour/weekly)

This position requires working on-site at our St Petersburg office. Remote work is not available for this role

The Academic Program Specialist will perform specialized administrative work in the office of student success, providing support for the programs at the Muma College of Business. The position provides administrative coordination for assigned duties, serves as a point of contact to undergraduate students and prospective students. Provides BANNER, Degree works and other programmatic support for reporting, events and data entry.

The position performs a wide variety of office and clerical duties of medium complexity, serves as a point of contact for advisor and staff on matters related to student affairs, program requirements, policies and procedures, and other administrative matters. The incumbent in this position does inquiries, queries, and generates standard reports from university and college systems and produces documents using word processing and spreadsheet software as needed

The person serving in this position will be part of the college's advising community that includes departmental advisors and undergraduate students.

Duties for role:

Provide general office and front-desk services: Respond professionally to incoming phone calls and emails, as appropriate. Assist personnel (students/staff/faculty/employers/visitors) entering the office (in-person). Schedule appointments and prepares student files for advising. Check-in students who arrive for appointments. Inform advisors when students arrive for scheduled appointments. Answer basic questions for students-direct students to proper resources for answers to questions when unable to answer immediately.

Provide timely and accurate support for administration and staff: Maintain student files and records, conducting preliminary screening on student paperwork, making appropriate student referrals and fulfillment of other student-related administrative requirements. Enter information into BANNER/OASIS and Degree Works student database systems. Communicate with students regarding academic program, prerequisites, course selection, as well as substandard academic grades and issues. Collaborate with Academic Advising during peak times with various database systems/such as REF's, student outreach, repeat course reports, and advising tracking. Assist the Online Accounting program Advisor with data entry, student outreach, updating student records, qualifying students based on surveys/admission records, and corresponding with students. Assist Advisors with syllabus submissions through the survey form, and following up with various departments for syllabus processing.

Assist with special office duties: Help with various tasks including but not limited to inventory management, calendar management, and training of FWS students. Provide support for the planning, logistics, and implementation of events and programming for office. Take the lead on flyer creation, distribution, general management to ensure flyers are always current and properly displayed.

Other duties are defined by department, college, or university officials.

QUALIFICATIONS (Education & Experience):

Minimum Qualifications:

This position requires a high school diploma or equivalent, with four years of experience in office or administrative positions. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

Preferred Qualifications:

• High aptitude for technology and ability to excel in a team environment.

• Experience in an academic environment

• Proven Customer Service Skills

USF St. Petersburg

Information for Applicants

This position is subject to a Level # criminal background check.

Job Opening Number: 38251

Posting Date: 11/18/2024

Posting End Date: 12/02/2024

How To Apply

Click on the Apply Now button. When applying to an opening you will have the opportunity to upload a cover letter and resume.

Apply online by completing the required information and attaching your cover letter and resume. Please include your experience as it relates to the qualifications stated above. YOUR COVER LETTER AND RESUME, PLUS ANY OTHER REQUESTED MATERIAL, MUST BE IN ONE ATTACHMENT. Only online applications are accepted for this position.

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To request an accommodation with the application or interview process, please contact Central Human Resources by telephone: 813-974-2970 or email HR-ADA-Request@usf.edu .

Equal Employment Opportunity

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The University of South Florida does not discriminate on the basis of sex and prohibits sexual harassment. Any person may report sex discrimination, including sexual harassment (whether or not the person reporting is the person alleged to be the victim of conduct that could constitute sex discrimination or sexual harassment), in person, by mail, by telephone, or by electronic mail, using the contact information listed for the Title IX Coordinator. Reports may be made at any time either online or directly to the University's Title IX Coordinator.

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Federal Rights

Applicants have rights under Federal Employment Laws: Family and Medical Leave Act (FMLA) , Equal Employment Opportunity (EEO) and Employee Polygraph Protection Act (EPPA) .

Work Location

Campus map and location overview: USF - St. Petersburg Campus

About USF

The University of South Florida is a high-impact global research university dedicated to student success. Over the past 10 years, no other public university in the country has risen faster in U.S. News and World Report's national university rankings than USF. Serving more than 50,000 students on campuses in Tampa, St. Petersburg and Sarasota-Manatee, USF is designated as a Preeminent State Research University by the Florida Board of Governors, placing it in the most elite category among the state's 12 public universities. USF is a member of the American Athletic Conference.

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