Oldcastle APG, a CRH Company, is the leading provider of outdoor living solutions in North America with an award-winning portfolio that enables customers to Live Well Outside. Inspiring endless possibilities with enduring performance, its collection of premier building products create inviting outdoor spaces where people connect, reflect and recharge. The manufacturer's signature brands include Belgard® and Echelon® hardscape and masonry materials; Barrette Outdoor Living® and MoistureShield® fencing, decking and railing; Sakrete® and Amerimix® packaged concrete and mortar; Techniseal® sands, jointing technologies and surface protectors; PebbleTec® pool finishes; plus popular brands of landscape and gardening materials.
Job Summary
This position is responsible for ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up and resolution to customer inquiries or issues.
Job Responsibilities
Enter customer orders received by email and phone into ERP system
Answer high volume of incoming calls and emails in a timely manner
Assist customer with product questions, ordering, order tracking, pick-ups, complaints, and problems
Communicate effectively with customers related to order status and coordinate with production regarding backordered items
Communicate with sales, finance and operation teams to ensure orders are fulfilled
Develop and maintain product knowledge to support customer needs and provide solutions
Utilize the use of SalesForce to manage customer issues
Verify product load and quantities match purchase order
Review and retrieve documentation for credit department as needed
Issue credits for pallet/product returns when applicable
Categorize, file, and maintain ship ticket copies for audit purposes and file all customer records
Execute Daily and Business fundamentals
Willing and able to cross-train on other aspects of the customer service process
Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed
Job Requirements
High school diploma or GED, or equivalent combination of education, training, and experience
Proficient with Microsoft Office Suite (Outlook)
Ability to multi-task, answer phones and enter orders
Ability to read and comprehend simple instructions
Detail oriented, good organizational and problem-solving skills
While performing the duties of this job the employee will be required to frequently sit and stand for extended periods of time
Ability to perform repetitive motions of the wrist, hands, and fingers to use a computer and keyboard
Must wear company provided personal protective equipment - earplugs, hard hat, safety boots/shoes, and protective glasses
Candidates must provide their own safety boots/shoes upon hire and will be eligible to participate in Safety Boots/Shoe Reimbursement Program after 30 days of employment
Compensation
Pay is $20 - $24/hr, based on experience
What CRH Offers You
Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
A diverse and inclusive culture that values opportunity for growth, development, and internal promotion
About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability--If you want to know more, please click on this link.
