Maintain fleet effectiveness through proactive projects, issue resolution, deployment and system administration, specializing in:
Customer proprietary solutions, network infrastructure, and high-performance media.
Fleet configuration, monitoring infrastructure stability, and validating new activation releases.
The Experiential Fleet Operations team provides other forms of consultancy to include customized administrator and user training, adoption services, as well as system and needs analysis.
Coordinate OS updates, internal software, code builds, and new configurations, working remotely or onsite as needed.
Design and support appropriate solutions based on existing environment, create detailed design documentations, evaluate and test new and evolving technologies and performance.
Complete planned maintenance and resolve escalated issues within SLA.
Conduct root cause analyses and recommend hardware/software replacements or recertifications.
Support event setups and experiential site operations as needed.
Create and update documentation on training, runbooks, best practices, known issues, and escalation protocols.
Deployment, Integration and Testing Experiential Fleet infrastructure.
Participate in key projects of clients to provide recommendations and guidance for system migrations.
Assist Experiential Fleet Incident Team with configuration changes, troubleshooting and Incident management, as necessary.
Gain/Maintain strong internal business process knowledge of end-to-end customer life cycle support for Managed Services Solutions
Must Haves:
High proficiency with Linux (Bash/Python scripting), Windows (PowerShell scripting), and Mac OS (AppleScript).
Familiarity with online video production technologies (e.g., Cobalt encoders, Ross video switchers).
Experience with web apps/web development (e.g., JavaScript) and Gerrit code review.
Strong documentation skills and adaptability to learn and teach innovative technologies.
Desired Experience
Knowledge of IT network protocols, Google Cloud, databases, and SQL.
Experience with MQTT, RabbitMQ, and VNC, secure shell, and various devices such as Crestron, Ross Dashboard, Qsys, Dante, and Raspberry Pi.
Fleet management software (e.g., UEM) and enterprise network switches.
Familiarity with scripting and automation, advanced network configurations (e.g., VLAN, QoS).
Experience with LED video walls, Yamaha audio consoles, QSC systems, and corporate/event lighting.
Advanced troubleshooting skills and ability to interpret line diagrams in technical documents.
Nice To Haves:
Bachelor's degree or equivalent experience in networking or computer science.
Certifications: CTP, CCNA, or CNCT.
Pay Type
Min Base
Max Base
Salary
$120k
$145k
This pay range represents the base salary for this position. Actual compensation within the range will depend on a variety of factors including but not limited to experience, skills, and location.
